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Microsoft Office 365 Experienced Two Major Outages Within 3 Days
from the Office-363 dept.
On Monday long-time Slashdot reader TorinEdge wrote that Microsoft "appears to have botched an internal Office365 cloud services rollout today, with outages confirmed up and down the West Coast of North America. Confirmed roll backs were good early omens, but in the end did not appear to be successful... Symptoms may include: All 365-related services flaking out, borking, alternately approving logins and confirming they definitely do not exist."

CRN reported service was impacted for five hours. But on Thursday some users were now intermittently unable to access Microsoft Exchange from 12:52 a.m. until 10:50 p.m., "according to a Microsoft email update to Office 365 administrators..."

"Some partners believe the tech giant is grappling with a DevOps crisis."
"It looks like they are pushing out software updates that are causing the outages," said a channel source impacted by one of the outages. "They have so much going on right now, rolling Teams out at a breakneck pace. I think they are running into an issue where code tested out fine but there is a configuration problem when they deploy it."

DevOps is a set of practices that, according to the Wikipedia definition, shortens the systems development life cycle and provides continuous delivery of code with high software quality... A senior executive for one of Microsoft's top partners, who did not want to be identified, said he sees both recent outages as clearly DevOps-related... "Microsoft is a development first company, well known in general for DevOps, so the question is: why is this happening?" said the executive. "I love Microsoft but why is a company that paid $7.5 billion for Github, the leading source code repository company in the world, getting taken down by code that is not being well tested or has a single point of failure. That is ridiculous. If we caused this kind of production outage for a customer we would be fired and possibly blacklisted from the ecosystem. We have to bat 1,000 as a partner."

The lesson from the outages may well be that a company's DevOps is only as "good as the humans who configure it and execute upon it," said the executive. The executive said the outages will definitely have a ripple effect in the channel. "I bet the Google G Suite sales reps threw a party when they saw this," he said.

"No cloud vendor is immune to downtime," Microsoft says in a statement quoted by CRN. "Our number one priority is to get to resolution as quickly as possible and ensure our customers stay updated along the way, as was the case here. 

"We continuously invest in the resilience of our platform and focus on learning from these incidents to ultimately reduce the impact of inevitable outages..."
Posted by EditorDavid an hour ago
cloud microsoft

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9 Comments
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Funny
And yet... (+1)
Malays2 bowman a few seconds ago
....people will trust "The Cloud" and continue moving everything to "The Cloud", almost as if nothing had happened.
Yes, the public really is that conditioned.
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Good (+1)
backslashdot an hour ago
People may finally have managed to get some work done.
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timing is everything (+1)
guygo 40 minutes ago
Just as Redmond is about to drop update support for the old, home-based version of Office the new, cloud-based version starts crashing. Is it the virus?
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Innovation (+1)
cahuenga 34 minutes ago
Someday I would like to actually meet one of the masses who have been clamoring for subscription productivity software.
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Office 365 (+1)
rossdee 32 minutes ago
Does MS know this is a Leap Year ?
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I love the Cloud! (+1)
I'mjusthere 32 minutes ago
Excuses for days off!!
"Sorry boss, MICROSOFT Office was down. I couldn't do anything or communicate with you."
"Uh, there was personal email."
"Boss, that is forbidden by company policy."
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Wasn't This Supposed To Work? (+1)
I75BJC 31 minutes ago
"No cloud vendor is immune to downtime," Microsoft says in a statement...

Now that's an excuse and a rationalization...We're-Only-As-Bad-As-The-Other-Guys doesn't address the problem.

A Pretty Lame Excuse at that!br. IMHO
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What's the SLA? (+1)
klipclop 27 minutes ago
No way they guaranteed 99.99% uptime. I was actually part of our rollout of teams, and the motivation was to not manage and host the service ourselves. (I hate the idea of outsourcing to the"cloud) If you really don't want downtime, pay the big bucks to host and manage it yourself.
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Second choice motivational speech (+1)
fahrbot-bot 14 minutes ago
"We continuously invest in the resilience of our platform and focus on learning from these incidents to ultimately reduce the impact of inevitable outages..."

Gene Kranz had that in his notes but eventually went with, "Failure is not an option." when speaking to his Apollo 13 Mission Control team. (Which makes me think of this: Houston.)
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DevOps? (+1)
bmimatt 3 minutes ago
As a practitioner, automating Windows environments is not easy. It did get a lot better in the recent few years. Still, the paradigm of having to reboot to pick up almost any meaningful changes does not lend itself to reliable hands-off automation. I will not even go into acrobatics of dealing with Domain Controllers and AD. That's almost black magic to people coming from *nix/Linux world :)
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