Re: Complaints Desk

On 7/24/2026 7:29 PM, Dude wrote:
> On 7/18/2026 6:39 PM, Dude wrote:
>> On 7/12/2026 7:59 PM, Dude wrote:
>>> On 6/12/2026 4:22 PM, Dude wrote:
>>>> On 6/12/2026 3:01 PM, dart200 wrote:
>>>>> On 6/12/26 12:14 PM, Dude wrote:
>>>>>> On 6/4/2026 2:06 PM, Dude wrote:
>>>>>>> On 1/5/2026 2:38 PM, Dude wrote:
>>>>>>>> "So, I'm still upset at having to listen to the annoying drone 
>>>>>>>> of someone or something running something in the near vicinity 
>>>>>>>> where I live. I know I'm noise sensitive, but I can't even sleep 
>>>>>>>> in my own bedroom anymore!
>>>>>>>>
>>>>>>>> Not only does it make noise, but it also resonates through my 
>>>>>>>> whole body. My sister has heard it too. I probably will talk to 
>>>>>>>> the manager about it. Meanwhile, I'm going to research this 
>>>>>>>> thing myself, short of selling the house before I go insane." - 
>>>>>>>> Bubba, Santa Rosa Mobile Village
>>>>>>>  >
>>>>>>> Complaint #538 - shoppers beware- Safeway Calistoga Road 
>>>>>>> yesterday in broad daylight with witnesses:
>>>>>>>
>>>>>>> "So, I went yesterday to buy groceries and one of the items was 
>>>>>>> butter. I got home and realized that it was 34 days expired.
>>>>>>>
>>>>>>> Played phone tag with the manager Sandra yesterday and today I 
>>>>>>> went in and the other manager had no idea what was going on. I 
>>>>>>> told him I wanted to go to the butter to make sure that it was 
>>>>>>> removed since I told employees the night before that it was 
>>>>>>> expired and sure enough the expired butter was still on the shelf.
>>>>>>>
>>>>>>> It expired April 29, 2026!
>>>>>>>
>>>>>>> Employees and managers have passed that butter for the last 35 
>>>>>>> days and no one has touched it or checked to make sure that it 
>>>>>>> was still good. This is a massive health risk.
>>>>>>>
>>>>>>> Check your products before buying at this Safeway. They obviously 
>>>>>>> don’t have regulations set to catch things like this. If it was a 
>>>>>>> couple days expired fine minor error. But we’re talking 35 days 
>>>>>>> nobody touched or checked.
>>>>>>>
>>>>>>> This could’ve killed somebody!" - Bob, Santa Rosa, Ca
>>>>>>>  >
>>>>>> The rent is too damn high!" -Jimmy
>>>>>
>>>>> that's just capitalism
>>>>>
>>>> Is that your complaint?
>>>>
>>>> It depends on your taste for butter.
>>>>
>>>> You would expect better butter service from Safeway!
>>>>
>>>> Me and Rita get our butter directly from the Farmers Market, from 
>>>> cows that we know personally, that are pastured less than one mile 
>>>> away, and costs less!
>>>>
>>>> That's capitalism. I hate that company butter! You call that butter? 
>>>> That's not better butter brother! Think about the baby, Nick!
>>>  >
>>> This complaint just in:
>>>
>>> "I’m sick of Aguila Restaurant on North Dutton blasting their music 
>>> and keeping my two year old up. He’s so tired he’s crying now.
>>>
>>> Granted my home is only 500 ft from them but we are a working family 
>>> neighborhood and the floor is vibrating our windows it’s so loud!"
>>>
>>> - Carrie, Santa Rosa
>>  >
>> "I am taking a break from being judged and criticized, and having 
>> people argue with me on ND. There are better ways to spend my time." - 
>> Karen
>  >
> "Safeway on Mendocino Ave sucks. I work with many ex-Safeway employees. 
> They don't really say anything good about the company. Long lines and 
> the staff are rude and from what I've heard, totally under staffed." - 
> Steve, Santa Rosa, CA
 >
The whole world is short staffed be kind to those that have showed up.

"So, I was out running errands today and ended up placing a pickup order 
at the Marlow Road Safeway because the three Safeway locations closer to 
me didn’t have everything I needed.

Before leaving the Kaiser Permanente area on Bicentennial, I used the 
app to let the store know I was on my way. When I arrived, I entered my 
parking-space number—and waited. And waited some more.

Eventually, the app recognized that I had been waiting unusually long 
and gave me the option to contact the store. While I was waiting to be 
connected, I spotted the familiar pickup cart rolling outside with its 
bins. I showed the employee my order code, and we started talking.

It turned out that this person was the **interim store manager**, 
currently commuting all the way from Clear Lake (if memory serves 
correct) to manage the Marlow Road location.

That conversation reminded me of something important.

I frequently see people on Nextdoor complaining about customer service 
at Safeway, Starbucks and other local businesses. Sometimes those 
concerns are completely valid—but please direct them to someone who 
actually has the authority to address them.

The barista taking your order did not decide how many employees would be 
scheduled or hired.

The grocery employee bringing your order outside did not design the app, 
determine staffing levels or create corporate policy.

Frontline employees are usually doing their best to carry out decisions 
made far above their pay grade—often while working short-staffed and 
absorbing the frustration of customers all day.

I don’t know the circumstances that led Marlow Road Safeway to need an 
interim manager from Clear Lake. However, if this transition ultimately 
improves employee morale, store operations and service to the community, 
perhaps we can extend the team a little patience while they adjust.

By all means, hold businesses accountable—but take complaints to 
corporate leadership, where the decisions are actually being made.

Complain upward, not downward." - Heather D., Santa Rosa Junior College