Re: Complaints Desk

On 8/11/2026 12:53 PM, Dude wrote:
> On 7/24/2026 7:29 PM, Dude wrote:
>> On 7/18/2026 6:39 PM, Dude wrote:
>>> On 7/12/2026 7:59 PM, Dude wrote:
>>>> On 6/12/2026 4:22 PM, Dude wrote:
>>>>> On 6/12/2026 3:01 PM, dart200 wrote:
>>>>>> On 6/12/26 12:14 PM, Dude wrote:
>>>>>>> On 6/4/2026 2:06 PM, Dude wrote:
>>>>>>>> On 1/5/2026 2:38 PM, Dude wrote:
>>>>>>>>> "So, I'm still upset at having to listen to the annoying drone 
>>>>>>>>> of someone or something running something in the near vicinity 
>>>>>>>>> where I live. I know I'm noise sensitive, but I can't even 
>>>>>>>>> sleep in my own bedroom anymore!
>>>>>>>>>
>>>>>>>>> Not only does it make noise, but it also resonates through my 
>>>>>>>>> whole body. My sister has heard it too. I probably will talk to 
>>>>>>>>> the manager about it. Meanwhile, I'm going to research this 
>>>>>>>>> thing myself, short of selling the house before I go insane." - 
>>>>>>>>> Bubba, Santa Rosa Mobile Village
>>>>>>>>  >
>>>>>>>> Complaint #538 - shoppers beware- Safeway Calistoga Road 
>>>>>>>> yesterday in broad daylight with witnesses:
>>>>>>>>
>>>>>>>> "So, I went yesterday to buy groceries and one of the items was 
>>>>>>>> butter. I got home and realized that it was 34 days expired.
>>>>>>>>
>>>>>>>> Played phone tag with the manager Sandra yesterday and today I 
>>>>>>>> went in and the other manager had no idea what was going on. I 
>>>>>>>> told him I wanted to go to the butter to make sure that it was 
>>>>>>>> removed since I told employees the night before that it was 
>>>>>>>> expired and sure enough the expired butter was still on the shelf.
>>>>>>>>
>>>>>>>> It expired April 29, 2026!
>>>>>>>>
>>>>>>>> Employees and managers have passed that butter for the last 35 
>>>>>>>> days and no one has touched it or checked to make sure that it 
>>>>>>>> was still good. This is a massive health risk.
>>>>>>>>
>>>>>>>> Check your products before buying at this Safeway. They 
>>>>>>>> obviously don’t have regulations set to catch things like this. 
>>>>>>>> If it was a couple days expired fine minor error. But we’re 
>>>>>>>> talking 35 days nobody touched or checked.
>>>>>>>>
>>>>>>>> This could’ve killed somebody!" - Bob, Santa Rosa, Ca
>>>>>>>>  >
>>>>>>> The rent is too damn high!" -Jimmy
>>>>>>
>>>>>> that's just capitalism
>>>>>>
>>>>> Is that your complaint?
>>>>>
>>>>> It depends on your taste for butter.
>>>>>
>>>>> You would expect better butter service from Safeway!
>>>>>
>>>>> Me and Rita get our butter directly from the Farmers Market, from 
>>>>> cows that we know personally, that are pastured less than one mile 
>>>>> away, and costs less!
>>>>>
>>>>> That's capitalism. I hate that company butter! You call that 
>>>>> butter? That's not better butter brother! Think about the baby, Nick!
>>>>  >
>>>> This complaint just in:
>>>>
>>>> "I’m sick of Aguila Restaurant on North Dutton blasting their music 
>>>> and keeping my two year old up. He’s so tired he’s crying now.
>>>>
>>>> Granted my home is only 500 ft from them but we are a working family 
>>>> neighborhood and the floor is vibrating our windows it’s so loud!"
>>>>
>>>> - Carrie, Santa Rosa
>>>  >
>>> "I am taking a break from being judged and criticized, and having 
>>> people argue with me on ND. There are better ways to spend my time." 
>>> - Karen
>>  >
>> "Safeway on Mendocino Ave sucks. I work with many ex-Safeway 
>> employees. They don't really say anything good about the company. Long 
>> lines and the staff are rude and from what I've heard, totally under 
>> staffed." - Steve, Santa Rosa, CA
>  >
> The whole world is short staffed be kind to those that have showed up.
> 
> "So, I was out running errands today and ended up placing a pickup order 
> at the Marlow Road Safeway because the three Safeway locations closer to 
> me didn’t have everything I needed.
> 
> Before leaving the Kaiser Permanente area on Bicentennial, I used the 
> app to let the store know I was on my way. When I arrived, I entered my 
> parking-space number—and waited. And waited some more.
> 
> Eventually, the app recognized that I had been waiting unusually long 
> and gave me the option to contact the store. While I was waiting to be 
> connected, I spotted the familiar pickup cart rolling outside with its 
> bins. I showed the employee my order code, and we started talking.
> 
> It turned out that this person was the **interim store manager**, 
> currently commuting all the way from Clear Lake (if memory serves 
> correct) to manage the Marlow Road location.
> 
> That conversation reminded me of something important.
> 
> I frequently see people on Nextdoor complaining about customer service 
> at Safeway, Starbucks and other local businesses. Sometimes those 
> concerns are completely valid—but please direct them to someone who 
> actually has the authority to address them.
> 
> The barista taking your order did not decide how many employees would be 
> scheduled or hired.
> 
> The grocery employee bringing your order outside did not design the app, 
> determine staffing levels or create corporate policy.
> 
> Frontline employees are usually doing their best to carry out decisions 
> made far above their pay grade—often while working short-staffed and 
> absorbing the frustration of customers all day.
> 
> I don’t know the circumstances that led Marlow Road Safeway to need an 
> interim manager from Clear Lake. However, if this transition ultimately 
> improves employee morale, store operations and service to the community, 
> perhaps we can extend the team a little patience while they adjust.
> 
> By all means, hold businesses accountable—but take complaints to 
> corporate leadership, where the decisions are actually being made.
> 
> Complain upward, not downward." - Heather D., Santa Rosa Junior College
 >
"At eight-thirty this evening we stopped at Safeway to pick up a few 
items. There was a yellow tape between the self-check area & the nearest 
exit door.

We walked around it, heading for the door, when a young woman told us we 
couldn't go out that way, that we must use the far door, even though our 
car was just outside.

If the door was  locked, I believe this is a violation of the fire code. 
After we went out the other door, she placed a large riding cart in 
front of the door, and a few minutes later moved the yellow tape to 
block access to the door. We talked with another employee on our way to 
the car; he said she was the manager.

So why do I still shop at Safeway?  I don't regularly, but they had our 
favorite ice cream & a few other items on sale. I hope everything I 
bought was a loss leader." - Barbara, Bennett Valley Creekside