Re: Complaints Desk

On 8/11/2026 1:23 PM, Dude wrote:
> On 8/11/2026 12:53 PM, Dude wrote:
>> On 7/24/2026 7:29 PM, Dude wrote:
>>> On 7/18/2026 6:39 PM, Dude wrote:
>>>> On 7/12/2026 7:59 PM, Dude wrote:
>>>>> On 6/12/2026 4:22 PM, Dude wrote:
>>>>>> On 6/12/2026 3:01 PM, dart200 wrote:
>>>>>>> On 6/12/26 12:14 PM, Dude wrote:
>>>>>>>> On 6/4/2026 2:06 PM, Dude wrote:
>>>>>>>>> On 1/5/2026 2:38 PM, Dude wrote:
>>>>>>>>>> "So, I'm still upset at having to listen to the annoying drone 
>>>>>>>>>> of someone or something running something in the near vicinity 
>>>>>>>>>> where I live. I know I'm noise sensitive, but I can't even 
>>>>>>>>>> sleep in my own bedroom anymore!
>>>>>>>>>>
>>>>>>>>>> Not only does it make noise, but it also resonates through my 
>>>>>>>>>> whole body. My sister has heard it too. I probably will talk 
>>>>>>>>>> to the manager about it. Meanwhile, I'm going to research this 
>>>>>>>>>> thing myself, short of selling the house before I go insane." 
>>>>>>>>>> - Bubba, Santa Rosa Mobile Village
>>>>>>>>>  >
>>>>>>>>> Complaint #538 - shoppers beware- Safeway Calistoga Road 
>>>>>>>>> yesterday in broad daylight with witnesses:
>>>>>>>>>
>>>>>>>>> "So, I went yesterday to buy groceries and one of the items was 
>>>>>>>>> butter. I got home and realized that it was 34 days expired.
>>>>>>>>>
>>>>>>>>> Played phone tag with the manager Sandra yesterday and today I 
>>>>>>>>> went in and the other manager had no idea what was going on. I 
>>>>>>>>> told him I wanted to go to the butter to make sure that it was 
>>>>>>>>> removed since I told employees the night before that it was 
>>>>>>>>> expired and sure enough the expired butter was still on the shelf.
>>>>>>>>>
>>>>>>>>> It expired April 29, 2026!
>>>>>>>>>
>>>>>>>>> Employees and managers have passed that butter for the last 35 
>>>>>>>>> days and no one has touched it or checked to make sure that it 
>>>>>>>>> was still good. This is a massive health risk.
>>>>>>>>>
>>>>>>>>> Check your products before buying at this Safeway. They 
>>>>>>>>> obviously don’t have regulations set to catch things like this. 
>>>>>>>>> If it was a couple days expired fine minor error. But we’re 
>>>>>>>>> talking 35 days nobody touched or checked.
>>>>>>>>>
>>>>>>>>> This could’ve killed somebody!" - Bob, Santa Rosa, Ca
>>>>>>>>>  >
>>>>>>>> The rent is too damn high!" -Jimmy
>>>>>>>
>>>>>>> that's just capitalism
>>>>>>>
>>>>>> Is that your complaint?
>>>>>>
>>>>>> It depends on your taste for butter.
>>>>>>
>>>>>> You would expect better butter service from Safeway!
>>>>>>
>>>>>> Me and Rita get our butter directly from the Farmers Market, from 
>>>>>> cows that we know personally, that are pastured less than one mile 
>>>>>> away, and costs less!
>>>>>>
>>>>>> That's capitalism. I hate that company butter! You call that 
>>>>>> butter? That's not better butter brother! Think about the baby, Nick!
>>>>>  >
>>>>> This complaint just in:
>>>>>
>>>>> "I’m sick of Aguila Restaurant on North Dutton blasting their music 
>>>>> and keeping my two year old up. He’s so tired he’s crying now.
>>>>>
>>>>> Granted my home is only 500 ft from them but we are a working 
>>>>> family neighborhood and the floor is vibrating our windows it’s so 
>>>>> loud!"
>>>>>
>>>>> - Carrie, Santa Rosa
>>>>  >
>>>> "I am taking a break from being judged and criticized, and having 
>>>> people argue with me on ND. There are better ways to spend my time." 
>>>> - Karen
>>>  >
>>> "Safeway on Mendocino Ave sucks. I work with many ex-Safeway 
>>> employees. They don't really say anything good about the company. 
>>> Long lines and the staff are rude and from what I've heard, totally 
>>> under staffed." - Steve, Santa Rosa, CA
>>  >
>> The whole world is short staffed be kind to those that have showed up.
>>
>> "So, I was out running errands today and ended up placing a pickup 
>> order at the Marlow Road Safeway because the three Safeway locations 
>> closer to me didn’t have everything I needed.
>>
>> Before leaving the Kaiser Permanente area on Bicentennial, I used the 
>> app to let the store know I was on my way. When I arrived, I entered 
>> my parking-space number—and waited. And waited some more.
>>
>> Eventually, the app recognized that I had been waiting unusually long 
>> and gave me the option to contact the store. While I was waiting to be 
>> connected, I spotted the familiar pickup cart rolling outside with its 
>> bins. I showed the employee my order code, and we started talking.
>>
>> It turned out that this person was the **interim store manager**, 
>> currently commuting all the way from Clear Lake (if memory serves 
>> correct) to manage the Marlow Road location.
>>
>> That conversation reminded me of something important.
>>
>> I frequently see people on Nextdoor complaining about customer service 
>> at Safeway, Starbucks and other local businesses. Sometimes those 
>> concerns are completely valid—but please direct them to someone who 
>> actually has the authority to address them.
>>
>> The barista taking your order did not decide how many employees would 
>> be scheduled or hired.
>>
>> The grocery employee bringing your order outside did not design the 
>> app, determine staffing levels or create corporate policy.
>>
>> Frontline employees are usually doing their best to carry out 
>> decisions made far above their pay grade—often while working short- 
>> staffed and absorbing the frustration of customers all day.
>>
>> I don’t know the circumstances that led Marlow Road Safeway to need an 
>> interim manager from Clear Lake. However, if this transition 
>> ultimately improves employee morale, store operations and service to 
>> the community, perhaps we can extend the team a little patience while 
>> they adjust.
>>
>> By all means, hold businesses accountable—but take complaints to 
>> corporate leadership, where the decisions are actually being made.
>>
>> Complain upward, not downward." - Heather D., Santa Rosa Junior College
>  >
> "At eight-thirty this evening we stopped at Safeway to pick up a few 
> items. There was a yellow tape between the self-check area & the nearest 
> exit door.
> 
> We walked around it, heading for the door, when a young woman told us we 
> couldn't go out that way, that we must use the far door, even though our 
> car was just outside.
> 
> If the door was  locked, I believe this is a violation of the fire code. 
> After we went out the other door, she placed a large riding cart in 
> front of the door, and a few minutes later moved the yellow tape to 
> block access to the door. We talked with another employee on our way to 
> the car; he said she was the manager.
> 
> So why do I still shop at Safeway?  I don't regularly, but they had our 
> favorite ice cream & a few other items on sale. I hope everything I 
> bought was a loss leader." - Barbara, Bennett Valley Creekside
 >
"So I have been thinking about how to put this out in a gentle but 
authentic manner, I always keep doggy treats in front of my house, I’ve 
done it for years. I love every bit of it. I truly do.

I’ve met some wonderful folks and four legs along the way. Now everybody 
is very respectful. I have several people that are regulars will leave a 
cute little note on a box of dog cookies to contribute, which just warms 
my heart.

Now there are a couple of situations that are challenging my grace in 
moments. Please do not come to my house in the late evening hours 12 AM 
is too late.

It woke me up and this person has already been to my house at least four 
times during the daytime which is excessive but to show up again after 
midnight really was a little unacceptable.

You know who you are and I won’t say any names.

Please be mindful of how often you’re coming to my home and the times in 
which you do so. I don’t mind seeing everybody during the day and 
evening but when we start coming into 4 to 5 times a day it’s just a 
little much.

I’m sorry if this offends anybody it’s not my way and it’s not who I am 
and I also need to speak a little bit of my truth." - Jody, Santa Rosa