Japan : Bank To "Electronically Calm" Irate Customer Complaints

https://japantoday.com/category/business/softbank-corp-aims-to-help-call-center-workers-by-'softening'-angry-customer-calls-with-ai

Dealing with irate customers can be extremely stressful
for call center workers but Japan's SoftBank Corp thinks
it has a solution: artificial intelligence-enabled software
that softens the tone of customers' voices.

The country's third-largest telecoms provider aims to begin
testing the technology internally and externally over the
next year and commercialize it by the end of March 2026.

"We are working on the development of a solution that can
convert the customer's voice into a calm conversational
tone and deliver it to workers using AI-enabled emotion
recognition and voice processing technology,"

. . .

   SO ... their solution to often righteously-irate
   customers is to electronically lobotomize said
   customers. Their feelings won't count - it'll all
   seem syrupy-sweet calm.

   Sorry, but this just seems EVIL. It depersonalized
   customers, makes them into robots talking to robots.
   All the "humanity" censored away.

   Advice - DUMP SoftBank immediately.