Re: TLC Tugger is a big fibber

On Sunday, 17 March 2019 09:39:30 UTC, Parker  wrote:

>You're throwing away one of the Ron Low TLC  Tugger "foreskin restoration" devices???  Oh no!  Ron will be so upset!!  He has a record of 100 percent customer satisfaction! This is what he wrote here (24th September 2007)


> "Foreskin restoration does work, and is very worthwhile.  I indeed
claim that 100% of the 9000+ TLC clients are satisfied."  

 
> Dammit!  He had the ONLY product in the history of the world with 100 percent satisfaction and you've gone and ruined it!

Parker, I checked and Mr Low claims 100 percent satisfaction NOT because everybody is satisfied (they are not).  He claims they are 100 percent satisfied but because when they demand their money back, he refunds them.

That is very different from what "100 percent satisfaction" usually means! First of all he claims as "satisifed" everybody who doesn't actually complain.  Second he claims as "satisfied" everybody who hates his products enough to demand their money back!!!

Usually satisfaction means the customer was pleased with the product...not that he hated it but was pleased to get a refund!!