Microtech computers, do not buy them

Hi all,=20
this is my very bad story with Microtech
I made the huge mistake to buy an e-cube at the not negligible cost of 1012=
 euro. After 3.5 months I was not able to reboot. At first I thought that t=
his was due to an update of Windows even though I never had any such proble=
m.=20
Microtech immediately told me to reinstall the OS. At first I refused becau=
se I did not want to loose part of the data. With a recovery tool on a USB =
stick I tried to remove the last 2 updates: they were both declared success=
ful but at the final reboot the pc did not boot. I tried to reinstall a sys=
tem image 2 months old with the same result: the pc took 8 hours to reinsta=
ll it, it was successful but did not reboot. I asked Microtech a bootable t=
ool for HW check but they refused and said the only option was to try their=
 iso for the fresh installation of the OS, in Italian. When I said I wanted=
 my original version in English/American they told me to look in internet h=
ow to make the system look in English (as if it was the same as a native sy=
stem). I downloaded from Microsoft the American version and installed it bu=
t again no reboot. Finally I tried the Microtech installation but after som=
e checks it was not even able to start the real installation.
Microtech recalled the pc for suspect HW failure but after 10 days sent me =
the bill for the maintenance. I asked why and they replied that they found =
some drivers missing and they successfully reinstalled the OS.
Note that they got from me a formatted system, this means the so-called "mi=
ssing" drivers were clearly missing from Microtech original installation, b=
ut the system was ok for 3.5 months, how is it possible?
I replied that I would not pay, that even if I believed the story of the mi=
ssing drivers they were anyway Microtech responsibility and they had to con=
sider the work in guarantee. Long and extremely frustrating discussion, the=
y frequently turned upside down the facts and lied. Examples:=20
- they claimed that I made resistance to their support and did not do all w=
hat they wanted (i.e. the simple idiotic reinstallation of the OS), when as=
ked what I had not done the expert did not reply
- when asked which drivers were missing they said "to identify the missing =
drivers is not important"
- they tried to blame Microsoft but I had successfully removed two updates =
and the problem did not go, so it was not due to the update as thought
In the end in view of the fact that I had in my life many computers and non=
e had ever any failure (I still have even 25 old pcs and they still work) I=
 realized that the e-cube is really junk and asked a refund.=20
No reply for weeks, they only woke up when I sent a complaint via a custome=
r union and even threatened to sue me because I had said they were lying an=
d cheating to force  me to pay the maintenance. They offered me to send bac=
k the machine for free. But after more than a month of painful work (to inv=
estigate), lengthy discussions with deaf and deceptive people, missing pc, =
I repeated that I wanted only a refund. The day after they shipped the pc.=
=20
At first I decided to reject the parcel and forget also the money, then I c=
hanged my mind and took it.=20
Of course there was a surprise, there is always a surprise with this kind o=
f people: they had installed version 1909 of Windows 10 pro in Italian inst=
ead of the 22H2 in English. According to the European law they have to give=
 the system in the same conditions as at the beginning. But they do not car=
e, with arrogance they said to connect it to internet for the upgrade (I ha=
d decided by then to never go on internet with that junk and use it only fo=
r some confidential computations), to set the language in English (again, y=
ou end up with a system in two languages, the setting is a known bug) or to=
 ask someone else to do it. They also added in the bill is not specified th=
e language of the OS so for them is ok.
If you want to see the public part of this wonderful customer care approach=
 you can read it with automatic translator at=20
https://www.altroconsumo.it/reclamare/i-miei-reclami/dettagli-reclamo?refer=
enceid=3DCPTIT01854473-27

After this story you can judge yourself if it is convenient to spend your m=
oney with this vendor.