Re: OSU Problenms

On Sunday, January 15, 2023 at 9:11:34 AM UTC-6, Ken Blake wrote:
> I'm using the latest version of Quicken Premier under the latest 
> version of 64-bit Windows 11 pro. 
> 
> Having done One Step Updates for the last few day, four accounts (BofA 
> Checking Account, Citi Master Card, Amazon Chase Visa, and Wells Fargo 
> Visa show the red flag indicating downloaded transaction, but no 
> downloaded transactions are listed for them. 
> 
> I've gone to the web sites for all four and updated the Quicken 
> accounts manually, but the red flags are still there. 
> 
> What's wrong? Why is the flag there but no downloaded transactions? 
> 
> I've gone to Accounts/Edit for all four and looked at Online Services. 
> This is what I see 
> 
> BofA Checking Account Express Web Connect + 
> Citi Master Card Direct Connect 
> Amazon Chase Visa Express Web Connect + 
> Wells Fargo Express Web Connect 

I thought Citi Card had switched to Express Web Connect +.

> I've also gone to the Password Vault to check on the passwords there. 
> 
> I can't find Amazon Chase Visa there 
> 
> Under "Password Stored," Wells Fargo and BofA say a password is Not 
> Required 

Passwords for EWC and EWC+ downloads are not stored in the Password Vault.

> Under "Password Stored," Citibank MC says "Yes." 
> 
> Also whenever I do an OSU, Wells Fargo gets the CC 596 error "Quicken 
> is unable to update your account." 

I can't find any such error number in the Quicken knowledge base; are you sure that is the correct number?

> I've only seen this no downloaded transactions shown error on these 
> four accounts, but I wouldn't be surprised to see the same error on 
> other accounts if they had any activity.

I've reported on this problem a couple of times recently.

There appears to be a bug in the download process for all Express Web Connect (EWC) accounts and all Express Web Connect + (EWC+) accounts. I see the bug in R43.26 (my current Release) and some later releases (Releases I test with).

The red flag in the Account Bar indicates that transactions were downloaded; but no transactions appear in the Downloaded Transaction tab (for accounts not set to  have downloaded transactions Auto-added to registers), or already added to the account (for accounts set to have downloaded transactions Auto-added to registers).

I only see the problem for EWC and EWC+ downloads. All my R43.26 Direct Connect downloads work fine.

See:  https://groups.google.com/g/alt.comp.software.financial.quicken/c/lzxn3dSMGBc  for the problem description and workaround.