Re: Citibank Cost Visa Card - OSU

On Sunday, January 22, 2023 at 7:59:41 AM UTC-6, Ken Blake wrote:

> ... whenever I do an OSU, the dialog box shows *two* entries for [Costco Visa Card]. 
> One of them always has its box unchecked and always asks for the 
> password. I left the box unchecked, didn't supply the password, 
> clicked "Apply" and then Update Now." The OSU then ran without an 
> error. 
> 
> I then ran OSU again. This time the first thing that happened was that 
> I got the message 
> 
> "Accounts at Citi Card for Use ID XXXXXX are not enabled correctly and 
> need to be deactivated and reactivated to allow Quicken to properly 
> get new transactions." 
> 
> and the OSU again completed without an error. 
> 
> So I assume that extra entry is causing the problem. It's not a giant 
> problem if the only thing that happens is that the extra entry doesn't 
> get updated and the real entry does, but I'd still like to get rid of 
> the extra entry. 

> Any suggestions on how to do that? I can't do it from 
> the Account list, because it's not shown there.

Could the account be hidden, and you have not told Quicken to "Show hidden accounts"?