Re: Menu Bar

On Saturday, January 28, 2023 at 11:57:16 AM UTC-6, Ken Blake wrote:

> I just tried calling Quicken to ask whether I need the activation 
> code, and if I do they could give it to me, but they're closed on 
> Saturday. Unless you can tell me I definitely don't need it, I'll put 
> off doing anything until I call them on Monday.

If your current installation is unusable, what will you gain by waiting until Monday?

In an effort to try to condense multiple posts, I'll try to cover what I can here
without necessarily quoting previous material.

First: I'm not at all convinced that your problem is a Quicken problem.
Nothing you've done so far would prove that - 
and, as of half an hour ago, I still can't find anyone else reporting your problem.

Second: my apologies.  
I totally forgot that at least some Quicken menu items can be accessed via Quicken shortcuts.
The shortcut for the File menu is ALT-f; Edit menu is ALT+e; View menu is ALT+v; Quicken Help is ALT+h (or F1)

If the shortcut keys work for you, some of what we have already discussed (such as creating a new file; and Validating) 
should be doable.

Also, if I were you, I would try going to Help > Report a Problem and sending a problem report,
and a sanitized Quicken file, to Quicken. If your issue should turn out to be a Quicken problem, 
your file may help Quicken, Inc fix it.  Don't expect any response.

-----------------------------------------

I have never done an upgrade "in place" to a higher Quicken Edition (such as Deluxe to Premier) before, 
so I can't say how that would be handled, if you reinstall. The rare occasion when I upgraded to a higher 
Edition, I just bought the new Edition and installed it from scratch: 
I wanted to be able to easily re-install from my PC, if that became necessary.

[I do recall that when I renew my subscription (usually with Amazon), I get a CD. 
When I run the CD, it seems to work like an activation code (though I have forgotten 
the details).]

I rarely go to my Quicken account, so I am not well versed about what can be done there.
But I just checked out how to get there; you should be able to do the same.

Go to:  https://www.quicken.com/support#windows

Click "Sign in" (upper-right next to the red "Buy Quicken" button)
Click the resulting "Sign in" button under My Account
Enter your Quicken credentials, then the Sign in button
Make the appropriate choice.

One of the choices is "Access your apps", which appears to contain a  
downloadable Quicken installation file. 
Since I always save my installation files on my PC,  I'm not familiar with 
exactly what's there, but it may well be the install file you need.
[I just did a partial test (downloaded the .exe and ran it), but stopped when the install process wanted to 
uninstall my current version.]