Re: Fixing an OL-294-A

On Sunday, March 5, 2023 at 7:30:53 AM UTC-6, Bernie Cosell wrote:
> I'm pretty sure it is just a simple connection problem, and it'll magically 
> work if I try tomorrow, but I looked at the quicken article about dealing 
> with an OL-294-A [via 
> https://www.quicken.com/support/error-when-using-quicken-online-services-ol-293-or-ol-294] 
> it says: 
> ----------------------------------------- 
> Third, refresh your online account information 
> 
> From your account register, select the Actions gear icon at the very 
> top of your register (Ctrl + Shift + N). 
> --------------------------------------- 
> 
> But when I click on the gear, there's no "refresh" nor anything with the 
> hot key ctrl-shift-N [I can't use ctrl-shift-N because it is grabbed by 
> something else on my PC] It's got "update" now, edit account details, 
> reconcile, transfer money, etc, etc, but nothing that looked like 
> "refresh". 

You only posted the first of the steps necessary to "refresh your online account information".  
Here are all the steps:
"From your account register, 
select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
SELECT UPDATE NOW [emphasis added].
Follow the on-screen instructions to complete the update."

You should not expect to see the word "refresh" during that process: 
it is completing that process which "refreshes" your account.