Re: Q

On 4/27/2023 7:45 AM, Edward wrote:
> On 4/26/2023 9:08 AM, John Pollard wrote:
>> On Wednesday, April 26, 2023 at 7:49:12 AM UTC-5, Edward wrote:
>>> On 4/25/2023 8:44 AM, John Pollard wrote:
>>
>>>> You can try resetting your Quicken Cloud data:
>>>> Preferences > Mobile & Web > Reset your cloud data.
>>>> That should require you to re-Activate ALL your accounts for
>>>> downloading; you can use the same Add Account process
>>>> you used before to do that.
>>
>>> The "Reset your cloud data" link is not working. When I click it
>>> nothing happens. I had "sync" turned off so maybe there was nothing to
>>> reset?
>>
>> If you had to turn Sync on to see the option to "Reset your cloud data",
>> you probably needed to exit Preferences (leaving Sync ON), then go 
>> back into Preferences and
>> click "Reset your cloud data.
>>
>> You should know when it works, as you will then need to re-Activate 
>> accounts
>> for downloading.
>    I reset cloud data, confirmed the reset by typing yes, but I did not 
> have to reactivate any accounts.  I logged out, logged back in and did 
> another reset and still did not have to reactivate accounts.
> 
> I also created a new file, added Schwab, and turned on scheduled 
> updates.  I'll see what happens tomorrow morning.

Schwab OSU worked this morning!  Not sure what did the trick, but I 
won't complain.  Thanks for your help!!