Re: statement does not match Receive Payment total owing

On 9/7/2023 10:58 AM, John Pollard wrote:
> On Thursday, September 7, 2023 at 6:44:25 AM UTC-5, Taxed and Spent wrote:
>> Quicken for Windows, Version R51.12 Build 27.1.51.12. Windows 10.
>>
>> For one customer, the statement shows zero, but the invoice
>> Receive payment window shows a small amount due.
>>
>> How to I get these in sync?
> 
> I'm not sure I have a clear picture of your situation, so I'm just
> taking a stab at the problem at this point.
> 
> The "Receive payment" dialog displays every amount owed for
> the customer ... but only in the same Invoice account as the
> invoice receiving the payment.
> And even if the invoice has been paid
> in full, its "Receive Payment" dialog will still display all the
> transactions in that Invoice account that are for amounts owed.
> 
> Statements "can" display every transaction for every customer in
> every invoice account.
> 
> So, to start, you'd need to insure that the Statement you're viewing
> is set to look at the same Customer in the same Invoice account where
> that specific invoice is recorded, and that the Statement start/end dates
> cover all the invoices/payments for that customer in that specific
> Invoice account.
> 
> It that doesn't help, see if you can add some details.
> 
> For example:
> What is in the "Type" column in the "Receive payments" dialog
> for the "small amount due"?
> Have you looked for any transaction for the same amount
> as the "small amount due"?


Thanks for taking a stab at this.

Yes, same invoice account (there is only one).

Yes, statement is for all dates.  I even went way back and way forward 
to see if there was something odd out there, but no.

Type=Customer invoice

I have looked for the $0.02 elsewhere for this customer, but no luck.

I ran a transaction report for all invoices and payments for this 
customer, and they balance just like the statement.