Re: One Step Update not… Updating

John Pollard <[email protected]> wrote:
> On Monday, November 13, 2023 at 3:27:21 PM UTC-6, z wrote:
> 
>> Well… I took your questions/suggestions & made a punch list. Got to the 
>> Mobile & Web Synch & Oilá! That was it. I toggled it on & off a few times 
>> to test & each time it was On the update would freeze. Note: when it is 
>> Off (therefore working OK), the function of “Updating your data” 
>> disappears. Turn it back on & it reappears, stalling the update. So….. I 
>> would like the synching to work as I need to reference my data when I’m 
>> away from my desktop. Why it stopped working still remains a mystery 
>> but at least you’ve helped me narrow it down.
> 
> Glad you were able to make some progress; sorry I know of no fix.
> 
> I suggest you use Quicken Help > Report a problem to notify Quicken 
> of the issue. Plan to send your "sanitized" data file and all your log files.
> You probably won't get a response from Quicken, but if there is a Quicken 
> problem, your report may help get it fixed.
> 
> I think you should also try contacting Quicken support 
> (Help > Contact Support > Contact Quicken Support): they 
> may have some insights (I don't use Sync).

Thanks, John. I will give them a call. Will report back with what they say.


Rich