Re: Wells Fargo One Step Update

On 12/24/23 9:03 AM, Ken Blake wrote:
> I may have asked a similar question a while back about a different
> account, so if I did, my apologies. I searched for the answer and
> couldn't find it, so here is the current problem I'd like help with:
> 
> 
> I have two Visa Credit Cards with Wells Fargo, but one is inactive and
> I don't care about it. When I did a one-step update I used to get a
> warning that WF had changed and I needed to change my settings. I
> tried and it didn't work. I can't remember what I did but the result
> is now that an all-accounts OSU no long includes WF.
> 
> So I went to Account List and under Transaction Download, it says "No
> (Activate download)". I choose that and it asks me to sign in to
> connect my accounts to Quicken. I then get a message asking me to sign
> into Wells Fargo Bank. A web page opens in FireFox  Asking for a phone
> number to text for a one-time code. I get the code and enter it, and
> the web site shows my both WF CC accounts, both grayed out (previously
> entitled for sharing with Quicken). I click Continue and then Connect
> and Quicken then provides an Activate One Step Update Windows showing
> both CC accounts
> 
> But both accounts are shown as type "Checking."  and under "Nickname
> in Quicken" there are two no longer used checking account names.  The
> default action is "Link to existing..." and the two other choices are
> "Add to Quicken" and "Don't add to Quicken.
> 
> Nothing I've tried has worked. What can I do to make this work
> properly?"

You're not the only one having difficulties with Wells Fargo.

Here's one Quicken Community discussion  http://tinyurl.com/y9uav5sv 
There are others.

I'm not a Wells Fargo customer, so I can't provide any first hand 
information.

But I believe that Wells Fargo is in the midst of a conversion to the 
Express Web Connect+ (EWC+) connection method; and I think that is what 
is bedeviling many Wells Fargo users.

Here's a Quicken Community Alert for the Wells Fargo conversion: 
http://tinyurl.com/yw8mxwkj

I think I read somewhere in the Quicken Community that Wells Fargo 
Direct Connect users did not need to migrate to EWC+ (at least not at 
this time).

[The changeover to EWC+ for other financial institutions has frequently 
been accompanied by glitches; I think in most cases, users had to wait 
until the problems were fixed. And either party, Quicken or the 
financial institution (or both), may be the culprit.]

If the Community Alert above does not help, to insure you give yourself 
the best chance to succeed, I suggest:
1.) Deactivate EVERY Wells Fargo account in your file (including any 
hidden, or unused, accounts)
2.) Use the Add Account process to "re-activate" your Wells Fargo 
accounts. When you finish the authorization part of the process (having 
authorized every Wells Fargo account you want to download), Quicken 
should present you with each WF account it finds; typically. with the 
opportunity to choose Account Type, and Add Account, Link Account (you 
must make sure the "link" is to the correct Quicken account), or Do Not 
Add Account.

If Quicken presents the wrong Account Type and does not give you the 
opportunity to change it, I don't think you have much choice except to 
wait until the issue is fixed.