Re: Major browser differences

Robert Baer wrote:
>   This is the specifics of the first time i encountered this problem due 
> to menu choices NOT seen when referring to a received letter.
>   Win 7.1 OS, desktop computer, not to be confused with a so-called 
> smartphone.
> 
>   Using Firefox 80.0.1:
>   Log into Humana.com, see a bar "myhmana", then a menu bar
>     (house icon)Home, (bell icon)Mesages, (spyglass icon)I want to.., 
> Menu(down arrow)
> 
>   Using Google Chrome 84.0:
>   Log into Humana.com, see a bar "myhmana", (square cluster of dots), 
> More Humana then a menu bar
>     (house icon), Coverage(down arrow), Claims(down arrow), MyHeath(down 
> arrow), Billing, (bell icon), (typical person icon)Account
> 
>   Major differences.
> 
>   What the heck? Firefox that buggy?
>   Repairs/upgrades available?
> 
>   Thanks

https://www.humana.com/legal/site-system-requirements

    Desktop

      Microsoft Edge (latest)   <=== no distinction, MSEdge versus ChromEdge
      Mozilla Firefox (latest)
      Google Chrome (latest)
      Safari - Safari (latest)

Your difference in descriptions implies you did not
successfully authenticate. Since "Coverage" and "Claims"
are missing, it's like they have not connected to your
file after logging in.

The operating system provides the SChannel for security setup.
It's unlikely that two browsers, sitting on the same OS,
received a different SChannel response.

Firefox should have something like a Dev Tools : Error Console.
I would check for any messages regarding authentication.

    ctrl-shift-K

https://i.postimg.cc/fWFhM57B/FF-web-console.gif

    Paul