Re: Need Help with an Outlook Express Problem

I should have also mentioned to Ray off list that for outgoing mail
settings and ingoing the ports could be different as well for some ISPS.





On Tue, 8 Apr 2008, Flor Lynch wrote:

> Check her antivirus program's server settings?  Change them to be compatible
> with those of her ISP, if different.
>
> ----- Original Message -----
> From: "Ray Campbell" <[email protected]>
> To: <[email protected]>
> Sent: Tuesday, April 08, 2008 9:35 PM
> Subject: [VICUG-L] Need Help with an Outlook Express Problem
>
>
> Hello:
>
> I'm helping a client with an Outlook Express 6 problem.  She's using
> Windows XP Home SP2 with JAWS.
>
> Here is what happens.  When she goes in to check her e-mail, she gets
> the following message:
> Graphic 267 an unknown error has occurred.  This is followed by all of
> her pop3 server and port information which is correct.  Then the error
> number we get is:
> 0X80004005.
>
> We tried a couple of things.  First, we tried re-starting the computer
> to see if this problem would clear up.  It did not.  Next, I went to
> google and found a link to an article in the Microsoft Knowledge Base
> which told me this error could be caused by a corrupt inbox.dbx file.
> So, we re-named her inbox.dbx to inbox.old and tried re-starting Outlook
> Express.  It did create a new inbox.dbx file, but still gave the same
> error message.
>
> I've not found anything else helpful in skimming on google, so want to
> know if anyone has any ideas on how we can fix this problem, things we
> can try.
>
> Thanks,
>
>
>
> Ray Campbell, Help Desk Technician
> Adaptive Technology Center
> Chicago Lighthouse for People Who Are Blind or Visually Impaired
> 1850 W. Roosevelt Road
> Chicago, IL  60608
> 312-997-3651 (Voice/Relay) or
> 888-825-0080 (voice/Relay)
> [email protected]
> AIM Screen Name: tclhelp
>
>
>     VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
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>     Subscribe: [email protected]
>
>
>     VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
>     http://listserv.icors.org/archives/vicug-l.html
>     Signoff: [email protected]
>     Subscribe: [email protected]
>


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