Re: Need Help with an Outlook Express Problem

If the error is as below, then the link below that may help.

An unknown error has occurred. Account: account name,
Server: server name, Protocol: POP3, Port:110, Secure(SSL):
No, Error Number: 0x80004005

http://support.microsoft.com/kb/299496

George.


-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[email protected]] On Behalf Of Ray
Campbell
Sent: 08 April 2008 21:36
To: [email protected]
Subject: [VICUG-L] Need Help with an Outlook Express Problem

Hello:

I'm helping a client with an Outlook Express 6 problem.
She's using
Windows XP Home SP2 with JAWS.

Here is what happens.  When she goes in to check her e-mail,
she gets
the following message:
Graphic 267 an unknown error has occurred.  This is followed
by all of
her pop3 server and port information which is correct.  Then
the error
number we get is:
0X80004005.

We tried a couple of things.  First, we tried re-starting
the computer
to see if this problem would clear up.  It did not.  Next, I
went to
google and found a link to an article in the Microsoft
Knowledge Base
which told me this error could be caused by a corrupt
inbox.dbx file.
So, we re-named her inbox.dbx to inbox.old and tried
re-starting Outlook
Express.  It did create a new inbox.dbx file, but still gave
the same
error message.

I've not found anything else helpful in skimming on google,
so want to
know if anyone has any ideas on how we can fix this problem,
things we
can try.

Thanks,



Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually
Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[email protected] 
AIM Screen Name: tclhelp


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    VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
    http://listserv.icors.org/archives/vicug-l.html
    Signoff: [email protected]
    Subscribe: [email protected]