Inability to Delete Messages in Outlook 2003 with AOL E-mail

Hello All:

I got a call from someone this morning who is using Outlook 2003
accessing his AOL E-mail.  AOL uses an imap incoming mail server and an
SMTP Outgoing Mail Server.  This person's problem is that when he reads
a message, then closes it and tries to delete it, the message will not
delete from his inbox.

He and I looked at his e-mail account settings as I wanted to see if we
could find a setting that said to leave a copy of messages on the server
like there is with pop3.  There isn't one.  So, I'm wondering if anyone
has any ideas about what else we might check.

Thanks,



Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[email protected]=20
AIM Screen Name: tclhelp


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