Inappropriate response

Dear list owners
I have copied and pasted a response that greatly offends me. My original 
message to this individual appears afterwards.
What are your thoughts?
If you intend any reprimands, please cc me.
Thank you, Stewart


----- Original Message ----- 
From: "Wallace Versluis" <[email protected]>
To: <[email protected]>
Sent: Monday, May 19, 2008 7:04 PM
Subject: Re: [VICUG-L] jaws navigation keys


> Nice try. I think I said I've only had this computer for four months.
> I'm not a rocket scientist, and I have no idea what you just talked
> about there. If I knew what I was supposed to adjust, you idiot, I
> would have fricking done so. I think you would be perfect working for
> tech support down at Freedom science fiction. Now, I'll wait to get an
> answer from someone who can tell me in English. God, you computer geeks
> make me want to vomit. There is one thing for sure. I swear by alla I
> will never answer questions from anyone who needs help the way you did.
>
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> www.serotek.com to learn more about accessibility anywhere.
>
>
> -- 
> No virus found in this incoming message.
> Checked by AVG.
> Version: 7.5.524 / Virus Database: 269.23.21/1455 - Release Date: 
> 5/19/2008 5:04 PM

What follows is my response to his call for help:

Hi Wally,
Try pressing Insert+v (adjust JAWS options) and then arrowing down and make
the appropriate changes using the space bar.
Stewart
----- Original Message ----- 
From: "Wallace Versluis" <[email protected]>
To: <[email protected]>
Sent: Monday, May 19, 2008 5:24 AM
Subject: [VICUG-L] jaws navigation keys


> My name is Wally, and this is my first post. I have had a computer for
> four months now. It is a Gateway, which runs jaws 9.1 with the latest
> updates. here is the situation. My navigation keys, I am referring to
> those that let me choose different headins, and paragraphs, and the like,
> are turned off, and they don't work. I know they can be turned on. Please
> tell me how to do so. Thank you.
>
> -- 
> Email services provided by the System Access Mobile Network.  Visit
> www.serotek.com to learn more about accessibility anywhere.
>
>
>    VICUG-L is the Visually Impaired Computer User Group List.
> Archived on the World Wide Web at
>    http://listserv.icors.org/archives/vicug-l.html
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>    Subscribe: [email protected]
 -- 
> No virus found in this incoming message.
> Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.21/1455 -
> Release Date: 5/19/2008 5:04 PM


    VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
    http://listserv.icors.org/archives/vicug-l.html
    Signoff: [email protected]
    Subscribe: [email protected]