Your removal from the VICUG-L list

Tue, 3 Jun 2008 00:01:27

You  have been  automatically  removed from  the  VICUG-L list  (Visually
Impaired Computer  Users' Group  List) as a  result of  repeated delivery
error  reports from  your mail  system. This  decision was  based on  the
automatic error  monitoring policy in  effect for  the list, and  has not
been reviewed  or otherwise confirmed  by a  human being. If  you receive
this message, it  means that something is wrong: while  you are obviously
able to receive mail, your mail  system has been regularly reporting that
your account did not exist, or that you were otherwise permanently unable
to receive  mail. Here is some  information which may assist  you or your
local help desk in determining the cause of the problem:

- The failing address is [email protected].

- The first error was reported on 2008-05-27.

- Since then, a total of 87 delivery errors have been received.

- The  last reported error was:  5.4.7 554 5.4.7 [internal]  exceeded max
time without delivery

PLEASE DO NOT  IGNORE THIS MESSAGE. While you can  of course re-subscribe
to the list, it is important for  you to report this problem to your mail
administrator so that  it can be solved. This problem  is not specific to
the VICUG-L list, and also affects your private mail. This means that YOU
HAVE PROBABLY LOST  SOME PRIVATE MAIL AS WELL. Anyone  trying to write to
you  during the  same time  frame will  probably have  received the  same
errors for  the same  reason. The  VICUG-L list  is but  one of  the many
people who  may have  tried to write  to you while  your mail  system was
malfunctioning.

DO NOT LET TECHNICAL PEOPLE CONVINCE YOU THAT THIS IS NORMAL. It is never
normal for a mail system to claim  that a valid, working account does not
exist, just as it would not be  normal for the post office to return some
of  your mail  with  "addressee  unknown" when  the  address was  written
correctly.  It is  true that  some mail  systems are  less reliable  than
others, and your technical people may be doing the best they can with the
tools  they have.  But, ultimately,  the level  of service  that you  are
receiving is the result of a  business decision, and not something due to
a universal technical limitation that  one can only accept. Reliable mail
systems do exist, and  it is ultimately up to you  to decide whether this
level of service is acceptable or not.