Re: CRS Issues being automatically closed?

Hello Jamie,

On Mon, Jan 11, 2021 at 12:10:03PM -0000, Jamie Burchell wrote:
> Thanks for the response and apologise for posting in the incorrect list.

No worries.

> Great to see there is things in development to address this.
> 
> I just wanted to re-iterate that the issue I raise is not one of
> expectation for anyone to look at the issues reported (in their spare time
> or otherwise) - I fully understand your points here. Rather, I would just
> prefer to see current issues not automatically closed and buried.

Ah. Thanks. We're full of guilt already, so my reaction tends to be a bit
on the defensive side when it comes to this topic.

The issues are not gone, they are just a bit hidden. But I have now added a
link to a query that lets you filter for them on github. The link is in our
README and also on the coreruleset.org website. I think we should have added
this before and also documented the process much earlier. Thanks for pointing
it out.

Cheers,

Christian


> 
> Best Regards,
> Jamie
> 
> -----Original Message-----
> From: Christian Folini <[email protected]>
> Sent: 11 January 2021 07:21
> To: [email protected]
> Subject: Re: [mod-security-users] CRS Issues being automatically closed?
> 
> Hey Jamie,
> 
> This is the mailing list for the ModSecurity engine. The CRS project has a
> separate mailinglist over at
> 
> https://groups.google.com/a/owasp.org/g/modsecurity-core-rule-set-project
> 
> But let me answer your question nevertheless:
> 
> You are correct and this configuration to close stale issues after 120
> days is offensive. And we did not take it lightly. We have been struggling
> with not being able to address all the issues for years. We tried
> different methods, scheduling, assigning, highlighting, inviting the wider
> community to help, tagging as "#goodfirstissue" etc.  But it did not bring
> a real solution: The issues pile up and new issues (also vital ones!) can
> end up buried under a pile that is too big to plough through.
> 
> As most open source projects, CRS is a volunteer driven project. People
> work on CRS because they want to work on CRS. Some steal time from their
> companies to do so, some put their children to bed to hack away. But it is
> always time that our developers give to the project freely. I as a
> co-leader of the project can not force issues into their hands. All I can
> do is making CRS a fun project to work with and prepare the environment in
> a way that makes it easy and cool to work on CRS.
> 
> And the huge pile of issues started to have a chilling effect on
> developers or new developers. There is a moment where the pile is so big,
> you are not even addressing what you can address because of all the rest.
> Looking at the
> 36 issues open right now feels managable and most issues are being
> addressed.
> (You can tell easily, since most open issues do have a conversation
> history.)
> 
> So we talked about the step a big deal and we took the decision about a
> year ago.  Ultimately it was a decision to pick between the goodwill and
> health of the developers and the goodwill of individual users. I am really
> not happy with the way it is and I have a new plan to help us address all
> the issues before they get stale. But it is not quite ready to share.
> 
> What can you do: If you care about an issue, then comment on it. We read
> every comment on every issue. If get the notice that the issue has been
> tagged for removal (the tag "Stale issue" is being applied 2 weeks or so
> before it gets closed), then comment on the issue and tell us you still
> care. Also multiple users chiming in give an issue priority in our eyes.
> We currently do an issue chat once a month (3rd Monday every month), where
> we look into 5-10 open issues. One way to make sure an issue makes it into
> that meeting is the tag "Meeting agenda". Ask us to add this tag and we
> will take it on the list.
> 
> All in all, using the services of the stale issue bot is not a sign that
> we do not care. Quite the opposite. We care a lot and we feel bad about
> using the stale issue bot. But it was the only solution we saw.
> 
> Hope this explains our reasoning a bit.
> 
> Best regards and thanks for speaking up,
> 
> Christian Folini, CRS Co-Lead
> 
> 
> 
> 
> 
> 
> On Mon, Jan 11, 2021 at 12:49:17AM +0000, Jamie Burchell wrote:
> > Hi CRS Team
> >
> > I'm disappointed to see that issues I'm reporting (FPs) (e.g.
> > https://github.com/coreruleset/coreruleset/issues/1864) are being
> > automatically closed by stalebot. I fully understand that there may
> > not be the time nor the resources to address issues reported, and I
> > know why stalebot exists, but I don't think rule issues that people
> > have spent time looking at and reporting should be closed before they
> > are actually addressed. It certainly doesn't encourage me to continue
> > reporting them moving forward.
> >
> > Cheers, Jamie
> 
> 
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> > http://www.modsecurity.org/projects/commercial/support/
> 
> 
> 
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> 
> 
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