Re: Issues with icecast stream from some Verizon users?

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On Thu, Jul 9, 2026 at 4:12=E2=80=AFAM Philipp Schafft <[email protected]=
g> wrote:

> Good morning,
>
> On Tue, 2026-07-07 at 11:21 -0500, Thom Jones wrote:
> > Probably - it is our radio station stream.  The users can play our
> > archive files fine which are must mp3 files, but the stream fails.
> > Whether through our app or our website or even direct to the mount
> > point (the app uses the stream URL).
> > I know that Verizon teamed up with AWS for their edge caching at some
> > point but I have no idea if that would have anything to do with it.
> > I can't imagine it does, but who knows.
>
> 0) What is the URL of your stream (so we can all have a look)
> 1) Are you streaming via TLS?
> 2) What exactly is the problem for those users? How does the problem
> manifest? What is the error message?
> 3) Can you reproduce the problem?
>
> Maybe we can figure something out.
>
>
Thanks, Phillip -
https://stream.wortfm.org:8443/high.mp3
The issue is usually that nothing comes through at all either from the live
listen link on the website (which is just feeding the link from icecast) or
it plays for several seconds and then cuts off.  Also our phone app gives
no audio either and that also is just pulling directly from  the icecast
server.
Other Verizon customers that have tested have had no issues whatsoever
which only compounds the troubleshooting.
Seems to be both Verizon cell data as well as Verizon FIOS.
I'm still trying to get more info from our listeners but with such a small
sampling it is proving difficult.
And the only way I can recreate it is asking those affected to "try it
again" and report back.



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<div dir=3D"ltr"><div dir=3D"ltr"><div class=3D"gmail_default" style=3D"fon=
t-family:tahoma,sans-serif"><br></div></div><div class=3D"gmail_quote gmail=
_quote_container"><div dir=3D"ltr" class=3D"gmail_attr">On Thu, Jul 9, 2026=
 at 4:12=E2=80=AFAM Philipp Schafft &lt;<a href=3D"mailto:[email protected].=
org">[email protected]</a>&gt; wrote:<br></div><blockquote class=3D"gmai=
l_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,20=
4,204);padding-left:1ex">Good morning,<br>
<br>
On Tue, 2026-07-07 at 11:21 -0500, Thom Jones wrote:<br>
&gt; Probably - it is our radio station stream.=C2=A0 The users can play ou=
r<br>
&gt; archive files fine which are must mp3 files, but the stream fails.=C2=
=A0<br>
&gt; Whether through our app or our website or even direct to the mount<br>
&gt; point (the app uses the stream URL).<br>
&gt; I know that Verizon teamed up with AWS for their edge caching at some<=
br>
&gt; point but I have no idea if that would have anything to do with it.=C2=
=A0<br>
&gt; I can&#39;t imagine it does, but who knows.<br>
<br>
0) What is the URL of your stream (so we can all have a look)<br>
1) Are you streaming via TLS?<br>
2) What exactly is the problem for those users? How does the problem<br>
manifest? What is the error message?<br>
3) Can you reproduce the problem?<br>
<br>
Maybe we can figure something out.<br>
<br><span style=3D"background-color:transparent"></span></blockquote><div><=
br></div><div class=3D"gmail_default" style=3D"font-family:tahoma,sans-seri=
f"><span style=3D"background-color:transparent">Thanks, Phillip -=C2=A0</sp=
an></div><div class=3D"gmail_default" style=3D"font-family:tahoma,sans-seri=
f"><a href=3D"https://stream.wortfm.org:8443/high.mp3">https://stream.wortf=
m.org:8443/high.mp3</a><br>The issue is usually that nothing comes through =
at all either from the live listen link on the website (which is just feedi=
ng the link from icecast) or it plays for several seconds and then cuts off=
.=C2=A0 Also our phone app gives no audio either and that also is just pull=
ing directly from=C2=A0 the icecast server.=C2=A0=C2=A0<br>Other=C2=A0Veriz=
on customers that have tested have had no issues whatsoever which only comp=
ounds the troubleshooting.=C2=A0</div><div class=3D"gmail_default" style=3D=
"font-family:tahoma,sans-serif">Seems to be both Verizon cell data as well =
as Verizon FIOS.</div><div class=3D"gmail_default" style=3D"font-family:tah=
oma,sans-serif">I&#39;m still trying=C2=A0to get more info from our listene=
rs but with such a small sampling it is proving difficult.</div><div class=
=3D"gmail_default" style=3D"font-family:tahoma,sans-serif">And the only way=
 I can recreate it is asking those affected to &quot;try it again&quot; and=
 report back.=C2=A0=C2=A0</div><div class=3D"gmail_default" style=3D"font-f=
amily:tahoma,sans-serif"><br></div><blockquote class=3D"gmail_quote" style=
=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding=
-left:1ex"><span style=3D"background-color:transparent">=C2=A0</span></bloc=
kquote><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;=
border-left:1px solid rgb(204,204,204);padding-left:1ex">
_______________________________________________<br>
Icecast mailing list -- <a href=3D"mailto:[email protected]" target=3D"_blan=
k">[email protected]</a><br>
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arget=3D"_blank">[email protected]</a><br>
</blockquote></div></div>

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