Re: How can Bugzilla automatically create a ServiceNow Ticket?

Hello Vlad Dascalu-2,

Yes you are correct, I am referring to
https://en.wikipedia.org/wiki/ServiceNow

The trigger for creating ServiceNow Tickets (or "entities" as you described
them), would be the following:

1.       The option to create a ServiceNow ticket is included as a field in
the Bugzilla Ticket, itself.
2        Once the option to create a ServiceNow ticket has been selected, a
ServiceNow ticket is automatically generated.

Currently, after the creation of a Bugzilla Ticket, I have to create
several ServiceNow Tickets. There is no data that I put into these
ServiceNow Tickets, they are empty.

To answer your other question, no, I do not wish to duplicate bug reports
in two systems.

I really appreciate your quick response and if there is anything else you
need from me please let me know,

Elisabeth

On Wed, Jan 27, 2016 at 4:35 PM, Vlad Dascalu-2 [via Mozilla] <
[email protected]> wrote:

> Hi Rose
>
> >> adding the functionality of having Bugzilla automatically create a
> ServiceNow ticket?
>
> I assume you mean https://en.wikipedia.org/wiki/ServiceNow .
>
> Your question doesn't describe the context around it. What's the
> use-case? Do you want to duplicate bug reports in two systems (upon
> creating a new bug in Bugzilla, have it mirrored in ServiceNow?) Why
> do you want to do that? What should happen with the follow-up
> comments? Try to describe the use-case behind your question.
>
> There are two methods that might solve something related to your question:
> 1) you subscribe a user to receive mail and then you have a separate
> process which processes that mail by creating ServiceNow entries.
> 2) you use bug_end_of_create hook from
> https://www.bugzilla.org/docs/tip/en/html/api/Bugzilla/Hook.html
> but more information is needed to clarify what's the trigger for
> creating ServiceNow entities.
>
> On Wed, Jan 27, 2016 at 11:16 PM, RoseEgg <[hidden email]
> <http:///user/SendEmail.jtp?type=node&node=350792&i=0>> wrote:
>
> > Hello,
> >
> > How may I go about adding the functionality of having Bugzilla
> automatically
> > create a ServiceNow ticket?
> >
> >
> >
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