Re: gnats(web) occasionally submits duplicate PRs

On 8/16/06, Jo A Wahle <[email protected]> wrote:
>
> My users have reported at least three cases where a PR was submitted twice.
> I've captured details about two cases - in one case, the duplicate's
> Arrival-Date is more than 5 minutes after the original, and in one case the
> duplicate's Arrival-Date is one second later. We're using gnats 4.1 and
> gnatsweb 4.00 plus some local enhancements. The users are certain they did
> not submit the same information twice, and they didn't use the Back button
> and submit the same data again. Each case involved different users and
> different categories. I don't know whether to blame gnatsweb or gnats, and
> I'm not sure how to start to investigate this, since I can't re-create the
> problem. Any ideas?

No ideas, but we have seen similar things here twice in
the six months or so we've been using gnats.  Once it was
exactly as you describe: the second PR showed up
spontaneously about five minutes after the first.

The other one was a little different and may be completely
unrelated, but I'll describe it just in case it might be the
same bug and might shed some light on the mechanism.
The user in this case submitted the PR and was notified
that the database was locked; he then went back to the
entry form and submitted again, but both PRs ended up
in the database.

Again, these were two separate users.

Any insight would be welcome.

-- 
William M. (Mike) Miller | Edison Design Group
[email protected]