Best Practical Presents RT Comprehensive Training in Seattle, WA June 19-20, 2013
Talena Gandy <[email protected]> Thu, 9 May 2013 14:41:11 -0400
| Newsgroups | gmane.comp.bug-tracking.request-tracker.announce |
|---|---|
| Message-ID | <[email protected]> |
--===============1985081757== Content-Type: multipart/alternative; boundary="Apple-Mail=_849A1C0B-E145-400E-9462-6AFA7B4F3C72" --Apple-Mail=_849A1C0B-E145-400E-9462-6AFA7B4F3C72 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Our Q2 training will be held in Seattle, Washington on June 19th & 20th. = Space is limited, so please RSVP as soon as possible to guarantee a = seat. This training will introduce you to the new features in RT4 as part of a = comprehensive overview of RT. Whether you're an old hand at RT or a = recent convert, you'll have a good understanding of all of RT's features = and functionality by the end of the session. The first day starts off with a tour of RT's web interface and continues = with a detailed exploration and explanation of RT's functionality, aimed = at non-programmer RT administrators. We'll walk through setting up a = common helpdesk configuration, from rights management, constructing = workflows and notifications, and the basics of Lifecycles. The second day of training picks up with server-side RT administration = and dives into what you need to safely customize and extend RT. We'll = cover upgrading and deploying RT, database tuning, advanced Lifecycle = configurations, writing tools with RT's API, building an extension, and = demonstrate how to extensibly alter the web UI and internal functions. It goes without saying that you'll get the most out of training if you = attend both days of the course, but we've designed the material so that = you can step out after the first day with a dramatically improved = understanding of how to use RT or show up on the second day and get = quickly up to speed on how to make RT do your bidding. Pricing and Payment The cost of the class includes training materials, a continental = breakfast and an afternoon snack. Please note that lunch will not be = provided. Single Day - $995 Both Days - $1495 (25% savings) To Register If you'd like to pay with Visa, MasterCard or Discover, please visit = Best Practical's online store at = https://shop.bestpractical.com/#Training. Unfortunately we are unable to = accept American Express or PayPal. If you'd prefer to pay with a purchase order, please email us at = [email protected]. Be sure to include: * If you want to attend both days or a single day * Full names and email addresses of attendees Please also contact us at [email protected] for discounted = pricing if you are from an academic institution or if you'd like to send = more than 3 people.= --Apple-Mail=_849A1C0B-E145-400E-9462-6AFA7B4F3C72 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html = charset=3Dus-ascii"></head><body style=3D"word-wrap: break-word; = -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div = style=3D"font-size: 12px; margin: 0px; ">Our Q2 training will be held in = Seattle, Washington on June 19th & 20th. Space is limited, so please = RSVP as soon as possible to guarantee a seat.</div><div = style=3D"font-size: 12px; margin: 0px; min-height: 14px; = "><br></div><div style=3D"font-size: 12px; margin: 0px; ">This training = will introduce you to the new features in RT4 as part of a comprehensive = overview of RT. Whether you're an old hand at RT or a recent convert, = you'll have a good understanding of all of RT's features and = functionality by the end of the session.</div><div style=3D"font-size: = 12px; margin: 0px; min-height: 14px; "><br></div><div style=3D"font-size: = 12px; margin: 0px; ">The first day starts off with a tour of RT's web = interface and continues with a detailed exploration and explanation of = RT's functionality, aimed at non-programmer RT administrators. We'll = walk through setting up a common helpdesk configuration, from rights = management, constructing workflows and notifications, and the basics of = Lifecycles.</div><div style=3D"font-size: 12px; margin: 0px; min-height: = 14px; "><br></div><div style=3D"font-size: 12px; margin: 0px; ">The = second day of training picks up with server-side RT administration and = dives into what you need to safely customize and extend RT. We'll cover = upgrading and deploying RT, database tuning, advanced Lifecycle = configurations, writing tools with RT's API, building an extension, and = demonstrate how to extensibly alter the web UI and internal = functions.</div><div style=3D"font-size: 12px; margin: 0px; min-height: = 14px; "><br></div><div style=3D"font-size: 12px; margin: 0px; ">It goes = without saying that you'll get the most out of training if you attend = both days of the course, but we've designed the material so that you can = step out after the first day with a dramatically improved understanding = of how to use RT or show up on the second day and get quickly up to = speed on how to make RT do your bidding.</div><div style=3D"font-size: = 12px; margin: 0px; min-height: 14px; "><br></div><div style=3D"font-size: = 12px; margin: 0px; ">Pricing and Payment</div><div style=3D"font-size: = 12px; margin: 0px; min-height: 14px; "><br></div><div style=3D"font-size: = 12px; margin: 0px; ">The cost of the class includes training materials, = a continental breakfast and an afternoon snack. Please note that lunch = will not be provided.</div><div style=3D"font-size: 12px; margin: 0px; = min-height: 14px; "><br></div><div style=3D"font-size: 12px; margin: = 0px; ">Single Day - $995</div><div style=3D"font-size: 12px; margin: = 0px; ">Both Days - $1495 (25% savings)</div><div style=3D"font-size: = 12px; margin: 0px; min-height: 14px; "><br></div><div style=3D"font-size: = 12px; margin: 0px; ">To Register</div><div style=3D"font-size: 12px; = margin: 0px; min-height: 14px; "><br></div><div style=3D"font-size: = 12px; margin: 0px; ">If you'd like to pay with Visa, MasterCard or = Discover, please visit Best Practical's online store at <a = href=3D"https://shop.bestpractical.com/#Training">https://shop.bestpractic= al.com/#Training</a>. Unfortunately we are unable to accept American = Express or PayPal.</div><div style=3D"font-size: 12px; margin: 0px; = min-height: 14px; "><br></div><div style=3D"font-size: 12px; margin: = 0px; ">If you'd prefer to pay with a purchase order, please email us = at <a = href=3D"mailto:[email protected]">[email protected]</a>.= Be sure to include:</div><div style=3D"font-size: 12px; margin: 0px; = min-height: 14px; "><br></div><div style=3D"font-size: 12px; margin: = 0px; ">* If you want to attend both days or a single day</div><div = style=3D"font-size: 12px; margin: 0px; ">* Full names and email = addresses of attendees</div><div style=3D"font-size: 12px; margin: 0px; = min-height: 14px; "><br></div><div style=3D"font-size: 12px; margin: = 0px; ">Please also contact us at <a = href=3D"mailto:[email protected]">[email protected]</a>&= nbsp;for discounted pricing if you are from an academic institution or = if you'd like to send more than 3 people.</div></body></html>= --Apple-Mail=_849A1C0B-E145-400E-9462-6AFA7B4F3C72-- --===============1985081757== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ rt-announce mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce --===============1985081757==--