Register now for Request Tracker (RT) training in New York this October!
Talena Gandy <[email protected]> Thu, 15 Aug 2013 14:32:31 -0400
| Newsgroups | gmane.comp.bug-tracking.request-tracker.announce |
|---|---|
| Message-ID | <[email protected]> |
--===============0546548043== Content-Type: multipart/alternative; boundary="Apple-Mail=_7ECEE46D-CD72-4321-BE2F-383A7A70C0A2" --Apple-Mail=_7ECEE46D-CD72-4321-BE2F-383A7A70C0A2 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Greetings! Our third training for 2013 will be held in New York, NY on October 8th = and 9th. As we like to keep class sizes relatively intimate, register = soon or we may not be able to guarantee you a seat. If you can't make it = to this training session, feel free to drop us a line to suggest = locations for the future. This training will introduce you to the new features in RT 4.2 as part = of a comprehensive overview of RT. Whether you're an old hand at RT or a = recent convert, you'll have a good understanding of all of RT's features = and functionality by the end of the session. The first day starts off with a tour of RT's web interface and continues = with a detailed exploration and explanation of RT's functionality, aimed = at non-programmer RT administrators. We'll walk through setting up a = common helpdesk configuration, from rights management, constructing = workflows and notifications, and the basics of Lifecycles. The second day of training picks up with server-side RT administration = and dives into what you need to safely customize and extend RT. We'll = cover upgrading and deploying RT, database tuning, advanced Lifecycle = configurations, writing tools with RT's API, building an extension, and = demonstrate how to extensibly alter the web UI and internal functions. It goes without saying that you'll get the most out of training if you = attend both days of the course, but we've designed the material so that = you can step out after the first day with a dramatically improved = understanding of how to use RT or show up on the second day and get = quickly up to speed on how to make RT do your bidding. Each class includes training materials, a continental breakfast, and an = afternoon snack (lunch is not provided). If you'd like to pay with Visa, MasterCard or Discover, please visit = Best Practical's online store at = https://shop.bestpractical.com/#Training. Unfortunately we are unable to = accept American Express or PayPal. If you'd prefer to pay with a = purchase order, please email us at [email protected]. Be sure = to include: * If you want to attend both days or a single day * Full names and email addresses of attendees Please also contact us at [email protected] for discounted = pricing if you are from an academic institution or if you'd like to send = more than 3 people. As always, feel free to drop us a line if you have any other questions. = Have a great day! The Team at BPS= --Apple-Mail=_7ECEE46D-CD72-4321-BE2F-383A7A70C0A2 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html = charset=3Dus-ascii"></head><body style=3D"word-wrap: break-word; = -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; = "><p>Greetings!</p><p>Our third training for 2013 will be held in New = York, NY on October 8th and 9th. As we like to keep class sizes = relatively intimate, register soon or we may not be able to guarantee = you a seat. If you can't make it to this training session, feel free to = drop us a line to suggest locations for the future.</p><p>This = training will introduce you to the new features in RT 4.2 as part of a = comprehensive overview of RT. Whether you're an old hand at RT or a = recent convert, you'll have a good understanding of all of RT's features = and functionality by the end of the session.</p><p>The first day starts = off with a tour of RT's web interface and continues with a detailed = exploration and explanation of RT's functionality, aimed at = non-programmer RT administrators. We'll walk through setting up a common = helpdesk configuration, from rights management, constructing workflows = and notifications, and the basics of Lifecycles.</p><p>The second day of = training picks up with server-side RT administration and dives into what = you need to safely customize and extend RT. We'll cover upgrading and = deploying RT, database tuning, advanced Lifecycle configurations, = writing tools with RT's API, building an extension, and demonstrate how = to extensibly alter the web UI and internal functions.</p><p>It goes = without saying that you'll get the most out of training if you attend = both days of the course, but we've designed the material so that you can = step out after the first day with a dramatically improved understanding = of how to use RT or show up on the second day and get quickly up to = speed on how to make RT do your bidding.</p><p>Each class includes = training materials, a continental breakfast, and an afternoon snack = (lunch is not provided).</p><div style=3D"font-size: 12px; margin: 0px; = ">If you'd like to pay with Visa, MasterCard or Discover, please visit = Best Practical's online store at <a = href=3D"https://shop.bestpractical.com/#Training">https://shop.bestpractic= al.com/#Training</a>. Unfortunately we are unable to accept American = Express or PayPal. If you'd prefer to pay with a purchase order, = please email us at <a = href=3D"mailto:[email protected]">[email protected]</a>.= Be sure to include:</div><div style=3D"font-size: 12px; margin: 0px; = min-height: 14px; "><br></div><div style=3D"font-size: 12px; margin: = 0px; ">* If you want to attend both days or a single day</div><div = style=3D"font-size: 12px; margin: 0px; ">* Full names and email = addresses of attendees</div><div style=3D"font-size: 12px; margin: 0px; = min-height: 14px; "><br></div><div style=3D"font-size: 12px; margin: = 0px; ">Please also contact us at <a = href=3D"mailto:[email protected]">[email protected]</a>&= nbsp;for discounted pricing if you are from an academic institution or = if you'd like to send more than 3 people.</div><div><br = class=3D"webkit-block-placeholder"></div><div>As always, feel free to = drop us a line if you have any other questions. Have a great = day!</div><div><br></div><div>The Team at BPS</div></body></html>= --Apple-Mail=_7ECEE46D-CD72-4321-BE2F-383A7A70C0A2-- --===============0546548043== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ rt-announce mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce --===============0546548043==--