Join us for our Q2 Request Tracker Training in Dallas!
Talena Gandy <[email protected]> Tue, 18 Mar 2014 14:24:50 -0400
| Newsgroups | gmane.comp.bug-tracking.request-tracker.announce |
|---|---|
| Message-ID | <[email protected]> |
--===============1019512023== Content-Type: multipart/alternative; boundary="Apple-Mail=_791EEB17-805D-407C-A2EF-D2F976FA88B4" --Apple-Mail=_791EEB17-805D-407C-A2EF-D2F976FA88B4 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Hello! Best Practical is pleased to announce our second Request Tracker = training for 2014! We will be in Dallas, Texas on May 20-21. We do have = a limit on how many people we can effectively teach, so please register = as soon as you can to make sure you get a seat. If you can't make = Dallas, we will have upcoming sessions later this year in Boston, MA and = Los Angeles, CA. Please let us know if you have a suggestion for a = future location by dropping us a line at [email protected]! This training will introduce you to the new features in RT 4.2 as part = of a comprehensive overview of RT. Whether you're an old hand at RT or a = recent convert, you'll have a good understanding of all of RT's features = and functionality by the end of the session. The first day starts off with a tour of RT's web interface and continues = with a detailed exploration and explanation of RT's functionality, aimed = at non-programmer RT administrators. We'll walk through setting up a = common helpdesk configuration, from rights management, constructing = workflows and notifications, and the basics of Lifecycles. The second day of training picks up with server-side RT administration = and dives into what you need to safely customize and extend RT. We'll = cover upgrading and deploying RT, database tuning, advanced Lifecycle = configurations, writing tools with RT's API, building an extension, and = demonstrate how to extensibly alter the web UI and internal functions. It goes without saying that you'll get the most out of training if you = attend both days of the course, but we've designed the material so that = you can step out after the first day with a dramatically improved = understanding of how to use RT.=20 For both days, the cost is USD $1,495. A single day is USD $995. Each = class includes training materials, a continental breakfast, and snacks = (lunch is not provided). If you'd like to pay with Visa, MasterCard or Discover, please visit = Best Practical's online store. Unfortunately we are unable to accept = American Express or PayPal. If you'd prefer to pay with a purchase = order, please email us at [email protected]. Be sure to = include: If you want to attend both days or a single day Full names and email addresses of attendees Please contact us at [email protected] for discounted pricing = if you are from an academic institution or if you'd like to send more = than 3 people. Thanks for your support of Request Tracker! -The BPS Team= --Apple-Mail=_791EEB17-805D-407C-A2EF-D2F976FA88B4 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html = charset=3Dus-ascii"></head><body style=3D"word-wrap: break-word; = -webkit-nbsp-mode: space; -webkit-line-break: = after-white-space;"><div>Hello! Best Practical is pleased to announce = our second Request Tracker training for 2014! We will be in Dallas, = Texas on May 20-21. We do have a limit on how many people we can = effectively teach, so please register as soon as you can to make sure = you get a seat. If you can't make Dallas, we will have upcoming sessions = later this year in Boston, MA and Los Angeles, CA. Please let us know if = you have a suggestion for a future location by dropping us a line at <a = href=3D"mailto:[email protected]">[email protected]</a>!= </div><div><br></div><div>This training will introduce you to the new = features in RT 4.2 as part of a comprehensive overview of RT. Whether = you're an old hand at RT or a recent convert, you'll have a good = understanding of all of RT's features and functionality by the end of = the session.</div><div><br></div><div>The first day starts off with a = tour of RT's web interface and continues with a detailed exploration and = explanation of RT's functionality, aimed at non-programmer RT = administrators. We'll walk through setting up a common helpdesk = configuration, from rights management, constructing workflows and = notifications, and the basics of = Lifecycles.</div><div><br></div><div>The second day of training picks up = with server-side RT administration and dives into what you need to = safely customize and extend RT. We'll cover upgrading and deploying RT, = database tuning, advanced Lifecycle configurations, writing tools with = RT's API, building an extension, and demonstrate how to extensibly alter = the web UI and internal functions.</div><div><br></div><div>It goes = without saying that you'll get the most out of training if you attend = both days of the course, but we've designed the material so that you can = step out after the first day with a dramatically improved understanding = of how to use RT. </div><div><br></div><div>For both days, the cost = is USD $1,495. A single day is USD $995. Each class includes training = materials, a continental breakfast, and snacks (lunch is not = provided).</div><div><br></div><div>If you'd like to pay with Visa, = MasterCard or Discover, please visit Best Practical's online store. = Unfortunately we are unable to accept American Express or PayPal. If = you'd prefer to pay with a purchase order, please email us at <a = href=3D"mailto:[email protected]">[email protected]</a>.= Be sure to include:</div><div><ul><li>If you want to attend both days = or a single day</li><li>Full names and email addresses of = attendees</li></ul></div><div>Please contact us at <a = href=3D"mailto:[email protected]">[email protected]</a> = for discounted pricing if you are from an academic institution or if = you'd like to send more than 3 people.</div><div><br></div><div>Thanks = for your support of Request Tracker!</div><div><br></div><div>-The BPS = Team</div></body></html>= --Apple-Mail=_791EEB17-805D-407C-A2EF-D2F976FA88B4-- --===============1019512023== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ rt-announce mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce --===============1019512023==--