Spring RT Training- Coming to Madrid!
Talena Gandy <[email protected]> Fri, 9 Mar 2018 15:07:45 -0500
| Newsgroups | gmane.comp.bug-tracking.request-tracker.announce |
|---|---|
| Message-ID | <[email protected]> |
--===============1853405370== Content-Type: multipart/alternative; boundary="Apple-Mail=_449B864C-FBCD-442D-9BF1-400273EEFA03" --Apple-Mail=_449B864C-FBCD-442D-9BF1-400273EEFA03 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hello! We're bringing Request Tracker training to Madrid, Spain! This session = will take place May 14-16, 2018. Below is a recap of what each day of = training covers. Also, if you are from an academic institution or have a = support contract with us, you are eligible for discounted pricing. = Please contact us for more information on that! Day one focuses on the usage of RT for non-programmer admins and users. = We walk through a common helpdesk config including rights management, = workflow construction, notifications and the basics of Lifecycles. Day = two begins with server side administration of Request Tracker. We=E2=80=99= ll cover deploying and upgrading the software, as well as how to extend = it. Day two will also cover basics of RT for Incident Response. And, of = course, we=E2=80=99ll be highlighting new features in the latest = releases, RT 4.4 and RTIR 4, throughout. This session includes our workshop day. For our third day BPS engineers = will go through the process of creating a new extension for RT live. = You=E2=80=99re encouraged to come prepared with ideas so you can follow = along to make your own! The engineers will also be prepared to answer = questions related to your own instances of RT. They=E2=80=99ll happily = cover rights and administration via the web interface, config questions, = scrips and template coding and setup, and custom code. If you have = questions about the agenda not covered here, please visit = bestpractical.com/training. For a wholly comprehensive experience, we highly recommend attending all = three days at USD $1,990. If you don=E2=80=99t need the workshop day, a = seat is USD $1,495 for the first and second days. If you=E2=80=99ve = attended training before, or are highly experienced with RT, you can = purchase a seat for just the workshop day, at $495. Please note that the = third day will not cover broad areas like the first 2 days. Each day = includes class materials, breakfast, and snacks. For more details, or to = register for a seat, please visit bestpractical.com/training. Thank you for supporting RT! -The BPS Team= --Apple-Mail=_449B864C-FBCD-442D-9BF1-400273EEFA03 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; = charset=3Dutf-8"></head><body style=3D"word-wrap: break-word; = -webkit-nbsp-mode: space; line-break: after-white-space;" class=3D""><div = class=3D"sqs-block-html sqs-block html-block" data-block-type=3D"2" = id=3D"block-ffddaf3387c3e3fae3ed"><div class=3D"sqs-block-content"><p = class=3D"">Hello!</p><p class=3D"">We're bringing Request Tracker = training to Madrid, Spain! This session will take place May 14-16, 2018. = Below is a recap of what=20 each day of training covers. Also, if you are from an academic=20 institution or have a support contract with us, you are eligible for=20 discounted pricing. Please contact us for more information on = that!</p><p class=3D"">Day one focuses on the usage of RT for non-programmer admins and users. We=20= walk through a common helpdesk config including rights management,=20 workflow construction, notifications and the basics of Lifecycles. Day=20= two begins with server side administration of Request Tracker. We=E2=80=99= ll=20 cover deploying and upgrading the software, as well as how to extend it. Day two will also cover basics of RT for Incident Response. And, of=20 course, we=E2=80=99ll be highlighting new features in the latest = releases, RT=20 4.4 and RTIR 4, throughout.</p><p class=3D"">This session includes our = workshop day. For our third day BPS engineers will go through the=20 process of creating a new extension for RT live. You=E2=80=99re = encouraged to=20 come prepared with ideas so you can follow along to make your own! The=20= engineers will also be prepared to answer questions related to your own=20= instances of RT. They=E2=80=99ll happily cover rights and administration = via the web interface, config questions, scrips and template coding and setup,=20= and custom code. If you have questions about the agenda not covered=20 here, please visit <a href=3D"http://bestpractical.com/training" = class=3D"">bestpractical.com/training</a>.</p><p class=3D"">For a wholly comprehensive experience, we highly recommend attending all=20 three days at USD $1,990. If you don=E2=80=99t need the workshop day, a = seat is=20 USD $1,495 for the first and second days. If you=E2=80=99ve attended = training=20 before, or are highly experienced with RT, you can purchase a seat for=20= just the workshop day, at $495. Please note that the third day will not=20= cover broad areas like the first 2 days. Each day includes class=20 materials, breakfast, and snacks. For more details, or to register for a = seat, please visit <a href=3D"http://bestpractical.com/training" = class=3D"">bestpractical.com/training</a>.</p><p class=3D"">Thank you = for supporting RT!</p><div class=3D"">-The BPS = Team</div></div></div></body></html>= --Apple-Mail=_449B864C-FBCD-442D-9BF1-400273EEFA03-- --===============1853405370== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ rt-announce mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce --===============1853405370==--