How to search for a unique Object using a CustomField ?
Al Joslin <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.devel |
|---|---|
| Message-ID | <[email protected]> |
I'll preface this with: this is my 1st time with RT I am migrating our organization to RT based on it's stated capabilities and extensibility, as well as it's support for assets I've been told to maintain our Ticket history so I'm writing a [standalone] perl importing routine that will load RT with data from the old system I'm writing it also as a sync-ing routine because it's going to take a while to get everything running and configured right - I expect to run it quite a few times I have decided to tag each major object (user, ticket, asset) in RT with the original systems' object id in a custom field So given an object type and an id from the old system I need to find that object in RT I've been reading code and trying many different ways to accomplish this -- to no avail What is best practice for finding an object within RT given the value 0f an expected CF ? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training