sending custom subject in ticket correspondence
Hugo Escobar <[email protected]> Mon, 26 Jan 2015 17:09:17 -0500
| Newsgroups | gmane.comp.bug-tracking.request-tracker.devel |
|---|---|
| Message-ID | <CAA5FCo3Q-Jf1aZJtm5UUkSjUi4Do-Hm9By+yOSqSEWDrHWUUQg@mail.gmail.com> |
hi When adding correspondence (new ticket entry) in RT's gui, the user is allowed to send a customized subject for that particular transaction. The subject of the resulting email has the customized subject instead of the ticket's subject Could this behavior be reproduced via a REST request? So far, I have tried this by sending the following content: id: <the ticket's id> Action: correspond Requestor: test_email@somedomain Subject: some subject related to this entry Content-Type: text/html Text: <p>content</p> The request url is: /REST/1.0/ticket/<ticket id>/comment It works fine, the only problem being the subject of the resulting email is the ticket's subject instead of the 'customized' subject Any help will be appreciated -- Regards, Hugo Escobar <http://www.associationfinancialservices.com/> 4770 Biscayne Blvd, Ste 700 Miami, FL 33137 main: 305.677.0022 support: 305.921.4620 email: [email protected] Follow us on Facebook and Linked-In <http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864> <http://www.linkedin.com/companies/1006276> NOTICE: This email and any attachment to this email may contain confidential information. If you are not the intended recipient, you must not review, retransmit, convert to hard copy, photocopy, use or disseminate this email or any attachments to it. If you have received this email in error, please notify us immediately by return email and delete this message. Please note that if this email contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments may not have been produced by our firm. *As our firm may be deemed a debt collector, if your payment is in default, we may be attempting to collect a debt on behalf of the association, and any information obtained may be used for that purpose.*
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