Re: An internal RT error has occurred

Matt Zagrabelny <[email protected]> Wed, 20 Jan 2016 08:19:28 -0600

Newsgroups	gmane.comp.bug-tracking.request-tracker.devel
Message-ID	<CAOLfK3XKFk3Ld8kN8UDEj3qv2t62ZZMxz++qtCQNK=7uvrk+2A@mail.gmail.com>

Hi,

On Wed, Jan 20, 2016 at 3:30 AM,  <[email protected]> wrote:
> Hello all,
>
> I’ve always been using RT for ticketing, and I’m very pleased with it.
> 2 weeks ago I started deploying the rc4.4 with the RTIR plugin (RT-IR-3.2)
> apparently I’ve got a problem when I want to access the RTIR menu tab it gives me this error:
>
>         An internal RT error has occurred. Your administrator can find more details in RT's log files.
>
> but nothing special to find in the RT log files.
>
> Can someone point me on my way, cause I looked at several things but can’t seem to find the reason…

There are issues between RTIR 3.2 and RT 4.4.

http://lists.bestpractical.com/pipermail/rt-devel/2016-January/012470.html

Cheers,

-m