Re: Populating Custom Fields via Template

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Any ideas on this? Appreciate any assistance, including other ideas if this
is not possible.

Thanks!

On Fri, Mar 11, 2016 at 4:43 PM, Jannae Jacks <[email protected]> wrote:

> Hi all,
>
> I am curious if it is possible to add custom field values when creating
> tickets via templates. I know that the ticket object is available, but it
> seems to be in a very limited capacity.
>
> This doesn't seem to work:
>
> { $Ticket->AddCustomFieldValue(Field => 'MyCField', Value => 'MyCValue',
> RecordTransaction => 1 ); }
>
> And neither does this:
>
> { $self ->Ticket->AddCustomFieldValue(Field => 'MyCField', Value =>
> 'MyCValue', RecordTransaction => 1 ); }
>
> Any ideas?
>
> Thanks!
>
> --
> Jannae Jacks
> Senior Network Security Analyst, Technology Security Services
> New York University, Information Technology
> 726 Broadway, 2nd Floor, New York, NY 10003
> http://www.nyu.edu
>



-- 
Jannae Jacks
Senior Network Security Analyst, Technology Security Services
New York University, Information Technology
726 Broadway, 2nd Floor, New York, NY 10003
http://www.nyu.edu

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<div dir=3D"ltr">Any ideas on this? Appreciate any assistance, including ot=
her ideas if this is not possible.<div><br></div><div>Thanks!</div><div cla=
ss=3D"gmail_extra"><br><div class=3D"gmail_quote">On Fri, Mar 11, 2016 at 4=
:43 PM, Jannae Jacks <span dir=3D"ltr">&lt;<a href=3D"mailto:[email protected]=
" target=3D"_blank">[email protected]</a>&gt;</span> wrote:<br><blockquote cla=
ss=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pa=
dding-left:1ex"><div dir=3D"ltr"><div class=3D"gmail_extra">Hi all,</div><d=
iv class=3D"gmail_extra"><br></div><div class=3D"gmail_extra">I am curious =
if it is possible to add custom field values when creating tickets via temp=
lates. I know that the ticket object is available, but it seems to be in a =
very limited capacity.<br><br clear=3D"all"><div>This doesn&#39;t seem to w=
ork:</div><div><br></div><div>{ $Ticket-&gt;AddCustomFieldValue(Field =3D&g=
t; &#39;MyCField&#39;, Value =3D&gt; &#39;MyCValue&#39;, RecordTransaction =
=3D&gt; 1 ); }<br></div><div><br></div><div>And neither does this:</div><di=
v><br></div><div>{ $self -&gt;Ticket-&gt;AddCustomFieldValue(Field =3D&gt; =
&#39;MyCField&#39;, Value =3D&gt; &#39;MyCValue&#39;, RecordTransaction =3D=
&gt; 1 ); }<br></div><div><br></div><div>Any ideas?=C2=A0</div><div><br></d=
iv><div>Thanks!</div><span><font color=3D"#888888"><div><br></div>-- <br><d=
iv><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><spa=
n style=3D"font-size:12.8px">Jannae Jacks</span><br style=3D"font-size:12.8=
px"><span style=3D"font-size:12.8px">Senior Network Security Analyst, Techn=
ology Security Services</span><br style=3D"font-size:12.8px"><span style=3D=
"font-size:12.8px">New York University, Information Technology</span><br st=
yle=3D"font-size:12.8px"><span style=3D"font-size:12.8px">726 Broadway, 2nd=
 Floor, New York, NY 10003</span><br style=3D"font-size:12.8px"><span style=
=3D"font-size:12.8px"><a href=3D"http://www.nyu.edu" target=3D"_blank">http=
://www.nyu.edu</a></span></div></div></div></div></div>
</font></span></div></div>
</blockquote></div><br><br clear=3D"all"><div><br></div>-- <br><div><div di=
r=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><span style=3D=
"font-size:12.8000001907349px">Jannae Jacks</span><br style=3D"font-size:12=
.8000001907349px"><span style=3D"font-size:12.8000001907349px">Senior Netwo=
rk Security Analyst, Technology Security Services</span><br style=3D"font-s=
ize:12.8000001907349px"><span style=3D"font-size:12.8000001907349px">New Yo=
rk University, Information Technology</span><br style=3D"font-size:12.80000=
01907349px"><span style=3D"font-size:12.8000001907349px">726 Broadway, 2nd =
Floor, New York, NY 10003</span><br style=3D"font-size:12.8000001907349px">=
<span style=3D"font-size:12.8000001907349px"><a href=3D"http://www.nyu.edu"=
 target=3D"_blank">http://www.nyu.edu</a></span></div></div></div></div></d=
iv>
</div></div>

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