Re: Is Resolved date editable trough WebUI?

Hi I=F1aki,

The code you have puts it on the screen, but you also need to add =

something to commit the incoming value to the DB. If you look in =

ModifyDates file, you'll see a call to ProcessTicketDates. By default =

that only handles the core editable RT dates. You need to add some code =

to receive the Resolved argument when submitted and update the DB. In =

4.2 there's a callback right before the ProcessTicketDates call, so you =

should be able to add the code there.

Jim

On 3/29/16 10:19 AM, I=F1aki de Egu=EDa D=EDez wrote:
> Hello.
>
>
> I'm using RT 4.2.10 and RTIR 3.2. I've developped my own extension and
> I've included the 'Resolved' date at the end of the EditDates.
>
>
>    <tr>
>      <td class=3D"label"><&|/l&>Closed</&>:</td>\
>      <td class=3D"entry">
>          <& /Elements/SelectDate, menu_prefix =3D> 'Resolved', current =
=3D>
> 0 &> (<% $TicketObj->ResolvedObj->AsString %>)
>      </td>
>    </tr>
>
>
>
> The field shows well and a proper date is selectable, but when you try
> to save changes, the view stays on the edit form without commiting anythi=
ng.
>
>
> If I try to do '$ticket->SetResolved( $date->ISO )' from the perl API,
> it works well.
>
>
> Looking at the RT sources I've seen in Ticket.pm a couple of subs called
> '_OverlayAccessible' and '_CoreAccessible'. The former seems to show
> that 'Resolved' is not writable, but the latter shows that it is. Does
> this mean that '_OverlayAccessible' refers to through WebUI and hence it
> is not editable from there?
>
>
> Thanks in advance.
>
>
> Best regards.
>
>
> *I=F1aki de Egu=EDa D=EDez*
> Desarrollador - Entornos Abiertos
> [email protected] <mailto:[email protected]>
>
>
>
>
> En cumplimiento de la Ley Org=E1nica 15/1999, de 13 de diciembre, de
> Protecci=F3n de Datos de Car=E1cter Personal, los datos personales
> reflejados en este documento se incluir=E1n en una base de datos
> informatizada de titularidad de Centro Regional de Servicios Avanzados,
> S.A. Dicha base de datos se encuentra inscrita en el Registro General de
> Protecci=F3n de Datos conforme a lo dispuesto en la legislaci=F3n vigente=
 y
> cumpliendo todas las medidas de seguridad del Real Decreto 994/1999, de
> 11 de junio, de medidas de seguridad de los ficheros automatizados que
> contengan datos de car=E1cter personal. Asimismo, el cliente dispone en
> todo momento de los derechos de informaci=F3n, acceso, rectificaci=F3n,
> cancelaci=F3n y oposici=F3n, que podr=E1 ejercitar por escrito mediante c=
arta
> dirigida al Responsable de Seguridad, en la siguiente direcci=F3n: C/
> L=F3pez Bravo, 1. 09001 Burgos (Espa=F1a).
>
>
>
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
>
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