Re: API call to get "Created" value of history replies of all tickets
Alex Vandiver <[email protected]> Fri, 29 Jul 2016 15:14:57 -0700
| Newsgroups | gmane.comp.bug-tracking.request-tracker.devel |
|---|---|
| Message-ID | <[email protected]> |
On Fri, 29 Jul 2016 13:42:37 +0100 Andrii Iudin <[email protected]> wrote: > Please could you tell if "Told" is updated only when the reply is sent > from an RT user? Is it possible to set it up to be updated even for > replies from external sources, e.g. when the requestor sends the reply? "Told" is updated on correspondence which is not from a requestor, when at least one requestor isn't squelched. Note that this means it is updated even if no Notify scripts send email. If you want some other formulation, you can use a scrip to call ->SetTold(). - Alex --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016