Add first Custom fileds than resolved Ticket
Tobi hfhf <[email protected]> Wed, 12 Oct 2016 09:29:03 +0000
| Newsgroups | gmane.comp.bug-tracking.request-tracker.devel |
|---|---|
| Message-ID | <DB4PR03MB62201966B5996DC85DD087BA4DD0@DB4PR03MB622.eurprd03.prod.outlook.com> |
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Hello,
when I close the Ticket with the funktion Action resolved and add custom fi=
elds value the system resolved first the thicket an than add the value of t=
he custom fields.
For example:
#<https://support.scientificnet.org/Ticket/Display.html?id=3D1184#txn-84261=
5>Wed Oct 12 11:24:19 2016 User<https://support.scientificnet.org/User/Summ=
ary.html?id=3D3506> - Solution VALUE added
#<https://support.scientificnet.org/Ticket/Display.html?id=3D1184#txn-84261=
2>Wed Oct 12 11:24:19 2016 User <https://support.scientificnet.org/User/Sum=
mary.html?id=3D3506> - Classification VALUE added
#<https://support.scientificnet.org/Ticket/Display.html?id=3D1184#txn-84261=
1>Wed Oct 12 11:24:19 2016 User<https://support.scientificnet.org/User/Summ=
ary.html?id=3D3506> - Status changed from 'open' to 'resolved'
Exist a opportunity to change that. So that the system add first custom fie=
lds an then close the Ticket?
Thank you!
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<p>Hello, </p>
<p><br>
</p>
<p>when I close the Ticket with the funktion Action resolved and add custom=
fields value the system resolved first the thicket an than add t=
he value of the custom fields. </p>
<p><br>
</p>
<p>For example: </p>
<p></p>
<div class=3D"transaction Ticket-transaction other odd" data-transaction-id=
=3D"842615" style=3D"border-top: 2px solid rgb(204, 204, 204); padding-bott=
om: 0.5em; position: relative; font-family: arial, helvetica, sans-serif; f=
ont-size: 13px;">
<div class=3D"metadata" style=3D"margin-bottom: 0px; margin-top: 0.25em;"><=
span class=3D"type" style=3D"background: rgb(170, 187, 204); text-align: ce=
nter; float: left; margin: 0px 1em 0px 0px; width: 1em; padding: 0.25em; bo=
rder: none; border-radius: 0px 0px 0.25em; font-size: 1.2em;"><a name=3D"tx=
n-842615" href=3D"https://support.scientificnet.org/Ticket/Display.html?id=
=3D1184#txn-842615" style=3D"color: white; text-decoration: none; padding-t=
op: 0.75em; display: block;">#</a></span><span class=3D"date" style=3D"widt=
h: 15em; margin-top: 0.5em; display: inline-block; margin-right: 2em;">Wed&=
nbsp;Oct 12 11:24:19 2016</span> <span class=3D"descrip=
tion" style=3D"margin-left: 1em; font-weight: bold; margin-top: 0.5em; disp=
lay: inline-block; margin-right: 2em;"><span class=3D"user" data-user-id=3D=
"3506"><a href=3D"https://support.scientificnet.org/User/Summary.html?id=3D=
3506" style=3D"text-decoration: none;">User</a></span> -
Solution VALUE added</span> <span class=3D"time-taken" style=3D"margi=
n-left: 1em; margin-top: 0.5em; display: inline-block; margin-right: 2em;">=
</span></div>
<div class=3D"content" style=3D"padding-right: 1em; padding-bottom: 0.7em; =
margin-left: 1.5em;">
</div>
</div>
<div class=3D"transaction Ticket-transaction other even" data-transaction-i=
d=3D"842612" style=3D"border-top: 2px solid rgb(204, 204, 204); padding-bot=
tom: 0.5em; position: relative; font-family: arial, helvetica, sans-serif; =
font-size: 13px;">
<div class=3D"metadata" style=3D"margin-bottom: 0px; margin-top: 0.25em;"><=
span class=3D"type" style=3D"background: rgb(170, 187, 204); text-align: ce=
nter; float: left; margin: 0px 1em 0px 0px; width: 1em; padding: 0.25em; bo=
rder: none; border-radius: 0px 0px 0.25em; font-size: 1.2em;"><a name=3D"tx=
n-842612" href=3D"https://support.scientificnet.org/Ticket/Display.html?id=
=3D1184#txn-842612" style=3D"text-decoration: none; padding-top: 0.75em; di=
splay: block;">#</a></span><span class=3D"date" style=3D"width: 15em; margi=
n-top: 0.5em; display: inline-block; margin-right: 2em;">Wed Oct =
12 11:24:19 2016</span> <span class=3D"description" style=3D=
"margin-left: 1em; font-weight: bold; margin-top: 0.5em; display: inline-bl=
ock; margin-right: 2em;"><span class=3D"user" data-user-id=3D"3506"><a href=
=3D"https://support.scientificnet.org/User/Summary.html?id=3D3506" style=3D=
"text-decoration: none;">User </a></span> -
Classification VALUE added</span> <span class=3D"time-take=
n" style=3D"margin-left: 1em; margin-top: 0.5em; display: inline-block; mar=
gin-right: 2em;"></span></div>
<div class=3D"content" style=3D"padding-right: 1em; padding-bottom: 0.7em; =
margin-left: 1.5em;">
</div>
</div>
<div class=3D"transaction Ticket-transaction basics odd" data-transaction-i=
d=3D"842611" style=3D"border-top: 2px solid rgb(204, 204, 204); padding-bot=
tom: 0.5em; position: relative; font-family: arial, helvetica, sans-serif; =
font-size: 13px;">
<div class=3D"metadata" style=3D"margin-bottom: 0px; margin-top: 0.25em;"><=
span class=3D"type" style=3D"background: rgb(187, 51, 34); text-align: cent=
er; float: left; margin: 0px 1em 0px 0px; width: 1em; padding: 0.25em; bord=
er: none; border-radius: 0px 0px 0.25em; font-size: 1.2em;"><a name=3D"txn-=
842611" href=3D"https://support.scientificnet.org/Ticket/Display.html?id=3D=
1184#txn-842611" style=3D"text-decoration: none; padding-top: 0.75em; displ=
ay: block;">#</a></span><span class=3D"date" style=3D"width: 15em; margin-t=
op: 0.5em; display: inline-block; margin-right: 2em;">Wed Oct 12&=
nbsp;11:24:19 2016</span> <span class=3D"description" style=3D"ma=
rgin-left: 1em; font-weight: bold; margin-top: 0.5em; display: inline-block=
; margin-right: 2em;"><span class=3D"user" data-user-id=3D"3506"><a href=3D=
"https://support.scientificnet.org/User/Summary.html?id=3D3506" style=3D"te=
xt-decoration: none;">User</a></span> -
Status changed from 'open' to 'resolved'</span> </div>
</div>
<br>
<p></p>
<p><br>
</p>
<p>Exist a opportunity to change that. So that the system add first custom =
fields an then close the Ticket?</p>
<p><br>
</p>
<p>Thank you!</p>
<p><br>
</p>
</div>
</body>
</html>
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