Change status to open when user respond to a ticket.

Hi, 


I need to change ticket status to open when anybody respond to a ticket
by email or web UI and when the ticket is in a specific status.

This is a custom lifecycle, without stalled status, and which the
stalled status is a custom named status.

So anybody known, how i could do the same "lifecycle" as stalled, but
for another status ?

Thx,

-- 
Félix Defrance
PGP: 0x0F04DC57

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