Re: Change status to open when user respond to a ticket.
"Sinapius, Vinzenz" <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
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| Message-ID | <F9FD8229D8CED74BB7B2056C57C2BF0D5BD7F57E@HQ-EX2K10.tracetronic.local> |
Hi, I solved this by creating a custom scrip. Take a look at https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets and https://rt-wiki.bestpractical.com/wiki/CustomActionSnippets Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351 205768-999 E-mail: [email protected]<mailto:[email protected]> Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 Von: rt-users [mailto:[email protected]] Im Auftrag von Piet Honkoop Gesendet: Montag, 26. September 2016 15:32 An: Felix Defrance <[email protected]>; [email protected] Betreff: Re: [rt-users] Change status to open when user respond to a ticket. Hi, I'm curious how to solve this one too :) even a bit more specific: if the requestor mails, reset status (so not 'anybody') Best regards, Piet On 26-9-2016 14:46, Felix Defrance wrote: Hi, I need to change ticket status to open when anybody respond to a ticket by email or web UI and when the ticket is in a specific status. This is a custom lifecycle, without stalled status, and which the stalled status is a custom named status. So anybody known, how i could do the same "lifecycle" as stalled, but for another status ? Thx, -- Félix Defrance PGP: 0x0F04DC57 -- Dit bericht is gescanned op virussen en andere gevaarlijke inhoud door MailScanner en lijkt schoon te zijn. --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017 -- Dit bericht is gescanned op virussen en andere gevaarlijke inhoud door MailScanner en lijkt schoon te zijn. --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017