Re: Where is the 'privileged' group?

Hi Alex,

You can grant rights to system defined groups:

So you can add the "Take Ticket" right globally to the Privileged users.

Admin -> Global -> Group RIghts

There you will see the system groups:

Everybody
Privileged
Unprivileged

Just a point that I got hung up on early on in my RT administration:

Privileged is not a subset of Unprivileged - there is no membership
overlap between those two groups.

-m

On Tue, Sep 27, 2016 at 7:51 AM, Alex Hall <[email protected]> wrote:
> I know I can make a user un-privileged. But all the users I'll be adding
> over the next week or so will need to have some rights, just not the right
> to add themselves to groups. I thought 'unprivileged' was an automatically
> created group I could manage like any other, so that all privileged users
> inherit the same rights unless and until an admin adds the user to a group
> with more rights later on. For instance, *all* our users must be able to
> take tickets, but not all of them should be able to add themselves to
> groups. Do I just need to make a "staff" group and add everyone to it? I
> can, I just had it in my head that RT had a way to do this automatically for
> all users not in any user-defined group.
>
> On Mon, Sep 26, 2016 at 5:11 PM, Matt Zagrabelny <[email protected]> wrote:
>>
>> Admin -> Users -> Select
>>
>> Let this user be granted rights (Privileged)
>>
>> -m
>>
>> On Mon, Sep 26, 2016 at 4:08 PM, Alex Hall <[email protected]> wrote:
>> > Hello again,
>> > I created a user, and he reported later that he'd added himself to the
>> > admin
>> > group. I was going to do that anyway, but I'm concerned that he had the
>> > right to do that on his own. I think the problem lies in the privileges
>> > I
>> > gave the 'privileged' group when I was first setting up RT. Now, though,
>> > all
>> > I can find are my own groups; the un/privileged ones are nowhere to be
>> > found. How do I get back to them to remove some rights from the
>> > privileged
>> > group? Thanks.
>> >
>> > --
>> > Alex Hall
>> > Automatic Distributors, IT department
>> > [email protected]
>> >
>> > ---------
>> > RT 4.4 and RTIR training sessions, and a new workshop day!
>> > https://bestpractical.com/training
>> > * Boston - October 24-26
>> > * Los Angeles - Q1 2017
>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> [email protected]
---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017