Create ticket via API ignores Requestors field on notify requestors?
Andrew Ruthven <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
Hey, We're running RT 4.2.8 and using the API to create some tickets. But, no notification is sent out to the requestor we're setting. We are using a privileged account to connect to the API. I can see the requestor set on the ticket when I check the website, but no recipients are considered when the scrip runs: Oct 6 14:21:09 cat-prod-rt RT: [1145] Working on mailfield To; recipients are (/usr/share/request- tracker4/lib/RT/Action/SendEmail.pm:639) ... Oct 6 14:21:09 cat-prod-rt RT: [1145] No recipients found for deferred delivery on transaction #213681 (/usr/share/request-tracker4/lib/RT/ Action/SendEmail.pm:691) Oct 6 14:21:09 cat-prod-rt RT: [1145] <rt-4.2.8-1145-1475716868-1698.2 [email protected]> #25796/213681 - Scrip 22 On Create Notify Requestor Is there anything we can do to make this work? Cheers, Andrew -- Andrew Ruthven, Wellington, New Zealand [email protected] | linux.conf.au 2017, Hobart, AU New Zealand's only Cloud: | The Future of Open Source https://catalyst.net.nz/cloud | http://linux.conf.au --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017