Re: create transaction record

Yes I thought of the custom field and that would be easy, but I have so many now. I just didn't want to add another.  But if I can't find anything else that is what I will do eventually.

Thanks
Bryon Baker
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-----Original Message-----
From: Matt Zagrabelny [mailto:[email protected]] 
Sent: Tuesday, October 11, 2016 3:09 PM
To: Bryon Baker <[email protected]>
Cc: rt-users <[email protected]>
Subject: Re: [rt-users] create transaction record

On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker <[email protected]> wrote:
> Yes that is what I am doing I hoping for some kind of call like "$RT::Logger->debug" for logging. But I have not found anything.  The web service call is actually being executed from inside custom home built actions.

That would work. Or:

RT->Logger->debug('a line of debug');

Regarding creating a txn for the ticket history: I may have at one time created a txn and added it to the history, but I'm not seeing any code examples in my extensions. I don't quite remember how and don't have time to dig into the RT upstream code.

You could create a custom field called Web Services and set that CF to whatever value your web services returns. That is pretty easy.

-m
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