REST API, AUTOMATION and Recipes.
Reza <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
/*Greetings Community:*/ Past 3:00 AM EST here in Toronto and this learning exercise is just too darn addictive! I've already been digging deep inside the API documentations of RT, to be more specific the REST API. The contributors and developers of RT are simply pure ingenious. The REST API is allowing any Joe like me to come up with a beautifully designed web interface and communicate with RT to do almost anything (if not all). I've already started writing code to integrate with bash scripts, php, simple CURL, etc., as the initial input by web-form, or telephone touch pad. I'm only beginning to imagine the potential of a phone system integration of a call centre into RT. Most of us here are systems admins, system analysts and coders. Just curious... how many of you folks here in this community have actually written your own apps to integrate with RT via the REST API? Thanks! Reza. [Superbly pumped to learn more. Cheers!] --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017