applying script to single queue
Alex Hall <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <CA+Q8_JcEQGeRhYsOvHc5QoKSf5prg0LaCk0qHriDb1fwBLPxYA@mail.gmail.com> |
Hello list, After everything I've learned about RT, I feel like I should know this without even having to think about it, but I don't. How do I apply a script to a single queue, so I can take a seldom-used queue and test out new templates? I've gone to the queue, then scripts, but when I click a script to modify it, I am told it applies globally. When I click the link to change that, I just get a table of globally applied scripts, a table of unused scripts, and that's all. How do I make a script--or a clone of a script, if I have to do it that way--apply to just one queue? Thanks in advance. -- Alex Hall Automatic Distributors, IT department [email protected] --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017