Re: Template snippet causes template to silently fail

On Oct 26, 2016, at 2:29 PM, Alex Hall <[email protected]<mailto:[email protected]>> wrote:

Hi all,
The way our company uses RT, there's no need to distinguish between comments and replies, and users may use either one without realizing the difference. In my new email template, I want to show whichever was set. My template works fine without the two if statements I'm trying to use, but as soon as I put them in, it fails. The odd thing is that, though the email using the template is never sent, I don't get any errors at all. When I was missing a dollar sign earlier, I got an error--an error not really related to the dollar sign, but an error. Now, though, I get nothing whatsoever. Here's the snippet:

{ if (my $transactionCorrespond = $Transaction->correspond) { $transactionCorrespond
} elsif (my $transactionComment = $Transaction->comment) { $transactionComment }
}

I don't know what's so wrong with that bit of code, but there must be something. I don't really speak Perl, and the only page I've found thus far that enumerates the Transaction object properties isn't overly helpful, so I'm guessing at the properties I need. Can anyone see what I've done wrong here? Thanks.

Since $Transaction is a thing then $Transaction->correspond is empty since it's not a thing.  This is why you'll get no errors.

Try this:
{
  if ($self->TransactionObj->Type eq 'Correspond') {
    # something
  } elsif ($self->TransactionObj->Type eq 'Comment') {
    # something else
  } else {
    # Not a Comment or Correspond transaction
  }
}

Or something that actually does exactly what your pseudocode does:
{ $self->TransactionObj->Type }

I have found these very helpful in the past:
https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 [email protected]<mailto:[email protected]>
🌍 www.internap.com<http://www.internap.com>

---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017