Re: Finding queue priority in script?
Martin Wheldon <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Organization | Greenhills IT Ltd. |
| Message-ID | <[email protected]> |
Sorry that should be DefaultValue, not SetDefaultValue. Should read the question more closely :( Martin On 2016-11-02 09:10, Martin Wheldon wrote: > Hi Alex, > > The file below contains a example of how to set the default values for > a queue. > > share/html/Admin/Queues/DefaultValues.html > > Looks like the SetDefaultValue method for Queues isn't documented or a > least I haven't found where, which seems odd > as I've always found RT to be very well documented. > > Best Regards > > Martin > > On 2016-11-01 21:50, Alex Hall wrote: >> Hi all, >> It hit me the other day that instead of trying to move the priority >> field out of the details view, I could simply make a custom field for >> priority, then set it in a script on ticket creation. >> >> I see in the docs how to set a ticket's priority, but is there a way >> to get a queue's priority values (initial and maximum)? All our queues >> will likely share priority settings, so I'm not too worried about >> this, but I would prefer to base things off a given queue's settings >> if possible. The docs for Queue objects mention nothing about >> priority, which seems like an odd ommition. Thanks for any >> suggestions. >> >> -- >> >> Alex Hall >> Automatic Distributors, IT department >> [email protected] >> >> --------- >> RT 4.4 and RTIR training sessions, and a new workshop day! >> https://bestpractical.com/training >> * Los Angeles - Q1 2017 > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - Q1 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017