Searching ticket content?
Alex Hall <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <CA+Q8_JdbhcZbUB1QxMPvwFYuGLZ9yzB1ZmZEMJ6a0JPi0bdgXA@mail.gmail.com> |
Hello list, Some users at work are wondering if they can search ticket contents? There's no way in the search builder, but I know I can plug any SQL I want to into the advanced search. Even if I knew the SQL to use, though, that's only a saved search for that string. Could I somehow offer users a way to search for a string they enter when they're ready to search? I don't want to expose the actual SQL query, as there's too much chance of a misplaced punctuation mark or mistyped character causing errors. Thanks. -- Alex Hall Automatic Distributors, IT department [email protected] --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017