Re: Searching ticket content?
Martin Wheldon <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Organization | Greenhills IT Ltd. |
| Message-ID | <[email protected]> |
Hi Alex, I'm guessing you are looking for full text indexing, further details can be found here: https://docs.bestpractical.com/rt/4.4.1/full_text_indexing.html Best Regards Martin On 2016-11-07 13:57, Alex Hall wrote: > Hello list, > Some users at work are wondering if they can search ticket contents? > There's no way in the search builder, but I know I can plug any SQL I > want to into the advanced search. Even if I knew the SQL to use, > though, that's only a saved search for that string. Could I somehow > offer users a way to search for a string they enter when they're ready > to search? I don't want to expose the actual SQL query, as there's too > much chance of a misplaced punctuation mark or mistyped character > causing errors. Thanks. > > -- > > Alex Hall > Automatic Distributors, IT department > [email protected] > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017