Shortcuts - missing highlighted ticket on search results page

I was reading in the blog about the shortcuts and the global ones work in our instance , however when I look at search results there is no "highlight" on the "selected ticket" like shown on the search results page on the blog post

https://bestpractical.com/blog/2016/7/keyboard-shortcuts

so the keyboard shortcuts aren't working

Is this browser specific or is there a setting we need to enable?

Susanne Vuksic

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