Lost emails!
"Sternberger, Sven" <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
Hello! I wrote now several time to the list but it seems that our problem ist to "special" So sometimes RT don't send emails. If I look in the logs I see lines like: Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 88 died. - Can't locate object method "" via package "MIME::Head" at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:180]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1696]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1613]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1456]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1508]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] Nov 17 16:20:48 myrtsys RT: [9992] Use of uninitialized value in method with known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180. Nov 17 16:20:48 myrtsys RT: [9992] Use of uninitialized value in method with known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180. Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 89 died. - Can't locate object method "" via package "MIME::Head" at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:180]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1696]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1613]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1456]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1508]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] Nov 17 16:21:47 myrtsys RT: [9992] Ticket 697024 created in queue 'xyz' by someone So the ticket is in the database but the mails were not sended. We have ~150 Tickets per Day and the problem occurs about 1-3 time per month I use: VMware (2 vcpus) RT 4.2.12 Ubuntu 14.04 perl5 (revision 5 version 18 subversion 2) (normal Ubuntu package) mysql 5.5.53 apache 2.4.7-1ubuntu4.13 Any idea what I can do? I would try now to built a my own perl 5.24 (http://www.allgoodbits.org/articles/view/45) best regards! Sven Sternberger System Engineer Tel.: 040/8998-4397 DESY IT --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017