Failed attempt to create a ticket by email, from [email protected]

I received an email today:

[email protected]  attempted to create a ticket via email in the queue Incident Reports; you
might need to grant 'Everyone' the CreateTicket right.


Yet, I've double checked the permissions:



I have both items checked for Privileged an Unprivileged as well. 
"[email protected]" doesn't exist in the system as a user (yet). 
What am I missing?

-- 

Best regards,
Steve

		
Stephen H. Switzer
President & Chief Technical Consultant
	
[email protected] <mailto:[email protected]>
	
*Main:*
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+1 (585) 298-9420 *Ext:* 7001
+1 (585) 202-8312
	
Support Desk:
[email protected] <mailto:[email protected]>

		
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